Experienced Customer Service Representative – Hybrid Role with Sales Focus

Are you a customer-centric professional with a passion for sales and a knack for delivering exceptional service? Do you thrive in fast-paced environments where no two days are the same? Look no further than blithequark, a dynamic and innovative company that puts its people first. We're seeking an experienced Customer Service Representative to join our team, bringing a unique blend of sales acumen, technical skills, and customer service expertise to drive business growth and customer satisfaction.

About blithequark

blithequark is a forward-thinking organization that values its employees and strives to create a work environment that is both challenging and rewarding. As a certified Great Place to Work and Top Workplace, we're proud of our 84% employee satisfaction rate and our commitment to putting our people first. With a focus on innovation, collaboration, and customer satisfaction, we're the perfect place for professionals who want to grow their careers and make a real impact.

Job Summary

As a Customer Service Representative at blithequark, you'll be the primary point of contact for customers, handling all account management, sales activities, and customer service inquiries. This hybrid role requires a unique blend of sales and customer service skills, with a focus on driving sales growth and customer satisfaction. You'll work closely with our team to achieve service metrics and sales goals, while maintaining a positive relationship with customers and consultants.

Key Responsibilities

* Selling and Customer Support Activities: + Answer incoming customer calls, e-mails, or chat requests for information and resolution of issues or sales inputs within the defined SLA + Actively call out to assigned customers to inquire about additional Sales opportunities + Probes for add on/solution selling opportunities during customer engagement conversations + Recognizes and routes proactive sales opportunities to management when applicable and/or enters opportunity details into the tools provided

• Achievement of Sales goals and Customer Service metrics:

+ Contributes to team achievement of service metrics and all Customer Service goals + Manages all calls in a professional, timely and appropriate manner + Follow up on product backorders and order management + Configures components to identify or clarify basic to complex customer solutions

• Order Management and Customer Service Activities:

+ Enters orders into system pursuant to individual order characteristic requirements; orders may be received via e-mail, chat, telephone, or other relevant sources/channels + Manages orders by auditing orders for completion and accuracy + Processing claims, redo/replacement orders, or issuing In-store credit

• Training:

+ Attends all required training courses and displays appropriate knowledge of materials + Attends Customer Service training and achieves a passing mark in the assessments + Completes and passes the self-paced trainings and monthly learning checks in timely manner

• Miscellaneous Activities:

+ Updating ongoing maintenance of Customer Profiles for customer base (updating records in Admin Panel, Microsoft Dynamics, and other tools) + Assists the Customer Service Team with administrative duties as assigned

Essential Qualifications

* Minimum of one year's previous sales/customer service experience, preferably in a related industry

• Experienced Customer Service professional, effective telephone, chat, email techniques and customer care
• Proficient in verbal and written communication, including spelling, grammar, and proper use of the English language

Technical Skills

* Personal computing or keyboarding/data entry

• Moderate knowledge of Excel, required
• Excellent communication skills written, and verbal, required
• Strong organizational skills, required
• Basic sales and negotiation skills, required

Work Environment and Culture

As a hybrid role, you'll work from our office a minimum of 2x a week, with the flexibility to work from home or remotely as needed. Our office is a dynamic and collaborative environment, with a focus on innovation, teamwork, and customer satisfaction. We offer a range of benefits, including competitive compensation, comprehensive training, and opportunities for career growth and development.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Competitive salary
• Comprehensive training and development opportunities
• Opportunities for career growth and advancement
• Flexible work arrangements, including remote work options
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays

How to Apply

If you're a motivated and customer-focused professional with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job