Experienced Customer Support Representative – Family Management and Co-Parenting Application Support

At blithequark, we're on a mission to help families thrive across all of life's circumstances. As a leading technology company, we bring together three innovative family management brands: OurFamilyWizard, Cozi, and FamilyWall. OurFamilyWizard is a SaaS technology platform that enables families to co-parent seamlessly across households, while Cozi is the leading family calendar and organizing app in the United States, helping millions of families manage busy family life. FamilyWall is a leading European-based family organization app that provides a holistic set of solutions for all types of families. We're seeking a passionate and dedicated Customer Support Representative to join our team at blithequark. As a key member of our support team, you will provide technical and billing support for application users, serving as a point of contact between the end users and our development team. You will help customers who contact us through phones, email, and chat, communicating with the highest degree of courtesy and professionalism while striving to resolve customer issues with expediency.

What You Will Accomplish:

* Provide technical, account, and billing support for customers using the OurFamilyWizard mobile app and OurFamilyWizard.com

• Quickly resolve customer questions and requests in a friendly, professional manner
• Diagnose and report on technical glitches and share customer feedback
• Educate customers on OurFamilyWizard features and benefits
• Grow and maintain a working knowledge of all company products, services, and promotions
• Grow and maintain a working knowledge of all Customer Support policies, procedures, and protocols
• Understand and profile customer needs to make recommendations for additional services

Who You Are:

* A critical thinker who can break down and resolve issues quickly and effectively

• Strong interpersonal skills, with the ability to communicate effectively and show patience and empathy towards customers and colleagues
• Collaborative, with a willingness to partner with cross-functional teams to resolve inquiries and share customer feedback
• Self-driven, with a curiosity and ownership of tasks
• Passionate about helping families thrive

What You Bring:

* A high level of web proficiency and strong computer skills

• Strong communication skills, both written and verbal, with an eye toward grammatical proficiency
• Proficiency in Microsoft Office and a solid understanding of Web, Android, and iOS platforms and operating systems
• Demonstrated experience in customer support, customer experience, or customer-facing roles is preferred
• Bachelor's/Professional degree or equivalent experience is preferred
• Experience with error reporting tools like JIRA is a plus
• Experience with customer support tools like Zendesk is a plus
• Knowledge of the Family Law industry is a plus

Why Join blithequark?

* Great mission: Creating a safe and productive environment for families to co-exist is extremely important to us; we've been doing it for 20 years and are deeply motivated by adding value to the lives of parents, children, and practitioners.

• Growing team: While we've been around for a while, we continue to evolve and innovate. That's what keeps us going! You'll have an opportunity to contribute meaningfully to our organization as we hit our second stride.
• Amazing Culture: OurFamilyWizard has a positive and supportive culture – we look for people who are curious, inventive, and work to be a little better every single day. In our work together, we aim to be smart, humble, hardworking, and, above all, collaborative.

Our Key Benefits:

* Full Medical: blithequark pays 100% of the premium for employee AND additional family members

• 401k: Up to a 4% match with immediate vesting
• 12 weeks paid leave for all new parents
• 12 Paid Company Holidays + Paid Winter Break + Additional You Days
• Learning & Development stipend for employees
• Supportive and flexible working environment – work from anywhere!

Come As You Are!

blithequark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you're passionate about helping families thrive and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity to join our team at blithequark.

Apply Now!

Apply Job! Apply for this job