Experienced Customer Service Representative – Work from Home Opportunity in North Carolina

Are you a compassionate and customer-focused individual looking for a rewarding career in healthcare? Do you thrive in a dynamic and flexible work environment? Look no further than blithequark, a Fortune 4 company dedicated to delivering heart-driven service to millions of plan members. We are currently hiring hundreds of Customer Care Representatives in North Carolina to join our Caremark Member Operations division of blithequark's Pharmacy Benefit Manager business.

About blithequark

At blithequark, we share a single, clear purpose: Bringing our heart to every moment of your health. Our purpose guides our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering every colleague to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.

Job Summary

As a Customer Service Representative at blithequark, you will play a vital role in assisting members with their pharmacy benefit plans. You will take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions, ensuring our members better understand their coverage and options. You will have the opportunity to service a variety of clients and call types, as our business is constantly evolving. With the necessary training, you will upskill to assist with client and member inquiries as business needs arise, offering solutions to simplify their healthcare experience.

Key Responsibilities

* Assist members with their pharmacy benefit plans, answering questions regarding prescription insurance, medication coverage, and mail order prescriptions

• Take inbound calls and provide exceptional customer service, ensuring members understand their coverage and options
• Service a variety of clients and call types, adapting to changing business needs
• Receive training to upskill and assist with client and member inquiries as business needs arise
• Offer solutions to simplify members' healthcare experience, leveraging your skills and knowledge
• Learn more about healthcare, expanding your experiences, and opening doors to additional opportunities within blithequark

Work from Home Opportunity

We offer a flexible work-from-home opportunity for those who meet the criteria, including:

• Maintaining your own internet with approved speed requirements
• Secure workspace free from distractions
• Successful completion of the training program
• Adherence to HIPAA and governmental compliance

Training and Development

Our comprehensive training program ensures your success on the team, including:

• Virtual training of a minimum of 6 weeks
• Hands-on learning while interacting with trainers, self-paced modules, and leadership engagement from day 1
• Training location can vary by individual experience with onsite and WFH positions

Schedule Options

We offer flexible schedule options, designed to create a work-life balance for those balancing priorities in and outside of work. Full-time schedules range from 30-40 hours per week, with days off and hours varying based on business needs.

Career Growth Opportunities

At blithequark, we want to see you excel! Our Career Mapping guide provides paths to progression from a REP I to a REP II and III, offering opportunities for advancement within our business unit. You will have the chance to grow in and outside of our business unit, expanding your skills and knowledge.

Compensation and Benefits

We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• A wide range of supplemental benefits and discount programs
• Tuition reimbursement
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year
• Number of paid holidays, sick time, and other time off provided consistent with relevant state law and company policies

Pay Rates

Pay rates start at $17.50, with a typical pay range of $17.00 - $25.65.

Required Qualifications

* 1 year experience interacting with customers (i.e., call center, retail, customer service environment, hospitality industry, military experience)

• Computer proficiency in Windows-based applications

Preferred Qualifications

* Associates degree or equivalent experience

• Ability to problem solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience and empathy and express assurance and confidence
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal, and communication skills
• At least 6 months of healthcare experience

Education

High School Diploma or equivalent experience preferred

Application Process

Our application process is 2 simple steps: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position.

Join the blithequark Team

If you are a customer-focused individual looking for a rewarding career in healthcare, apply now to join our team at blithequark. We look forward to welcoming you to our dynamic and flexible work environment. Apply Job! Apply for this job