Experienced Customer Experience Specialist, Part-Time (Remote) – Beauty and Grooming Industry

At blithequark, we're revolutionizing the way people discover and shop for beauty and grooming products. As a pioneer in the industry, we're committed to providing a personalized and delightful experience for our customers. We're seeking empathetic, positive, and enthusiastic Part-Time Customer Experience Specialists to join our team and help us continue to innovate and grow.

About blithequark

Since 2010, blithequark has been redefining the beauty and grooming industry by pairing a monthly subscription of handpicked, customized samples with relevant content and a curated e-commerce shop. Our trailblazing subscription concept has continued to innovate, and we're proud to offer a forever useful, always delightful experience for our customers.

Position Overview

We're looking for experienced Customer Experience Specialists who can connect with our customers, answer their questions, resolve issues, and make personalized product recommendations. At blithequark, our Specialists are the heart of our business and have a major impact on our continued success. As a Part-Time Customer Experience Specialist, you'll be the voice of blithequark, servicing our customers on live chat, phones, email, and social media.

Responsibilities

* Act as the voice of blithequark, servicing our customers on live chat, phones, email, and social media

• Troubleshoot and resolve customer issues with the utmost care and respect by listening and offering creative solutions
• Share customer feedback and information with other team members in order to continuously improve and evolve the customer experience
• Take ownership for the experience you are delivering with every customer
• Contribute to a positive, energetic team culture
• Collaborate with other teams to ensure seamless customer experience across all touchpoints
• Stay up-to-date with product knowledge and industry trends to provide expert recommendations and advice
• Meet or exceed customer satisfaction targets and key performance indicators (KPIs)

Requirements

* Prior customer service experience, preferably in the beauty and grooming industry

• Available to work a minimum of 20 hours per week and a maximum of 30 hours per week during peak weeks
• Flexible and reliable to work an e-commerce schedule that includes days, nights, weekends, and holidays
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve complex customer issues
• Proficiency in using technology, including CRM software, email, and social media platforms
• Ability to maintain confidentiality and handle sensitive customer information

A Successful Candidate

* Maintains a positive, empathetic, and professional attitude toward customers at all times

• Communicates effectively and showcases great interpersonal skills
• Shows enthusiasm about all things beauty and wellness
• Learns quickly and can troubleshoot on the fly
• Is a team player, with a willingness to collaborate and support colleagues
• Is committed to delivering exceptional customer experiences and meeting or exceeding customer satisfaction targets

What We Offer

* Competitive hourly rate and opportunities for overtime pay

• Flexible scheduling to accommodate your needs and preferences
• Comprehensive training and onboarding program to ensure your success
• Ongoing support and feedback to help you grow and develop in your role
• Collaborative and dynamic work environment with a team of passionate and dedicated professionals
• Opportunities for career growth and advancement within the company
• Access to exclusive discounts and perks on blithequark products and services

Work Environment and Culture

At blithequark, we're committed to creating a diverse and inclusive work environment that celebrates different perspectives and backgrounds. We believe that our employees are the heart of our business, and we're dedicated to providing a positive, energetic, and supportive culture that encourages collaboration, creativity, and innovation.

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes people from all backgrounds, ethnicities, cultures, and experiences. We're committed to providing equal employment opportunities to all applicants and employees, without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

How to Apply

If you're passionate about delivering exceptional customer experiences and joining a dynamic and innovative team, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Job! Apply for this job