Experienced Online Chat Specialist – Entry Level – Customer Support and Service
Are you a motivated and enthusiastic individual with a passion for delivering exceptional customer service? Do you have strong communication and interpersonal skills, with the ability to work well both independently and within a larger team-oriented environment? If so, we invite you to join our dynamic team at blithequark as an Online Chat Specialist (Entry Level).
About blithequark
blithequark is a rapidly expanding company that is revolutionizing the way businesses interact with their customers. Our mission is to provide top-notch customer support and service to our clients, and we are seeking a skilled problem solver to join our team as an Online Chat Specialist. As a member of our team, you will have the opportunity to work with a talented group of individuals who are passionate about delivering exceptional customer experiences.
Job Summary
As an Online Chat Specialist, you will be responsible for engaging in online conversations with site visitors and responding to any questions they may have. You will be the face of our company, providing prompt and accurate service to our customers in real-time. You will be working with online chat software, interacting daily with visitors on our clients' websites, and will be expected to provide exceptional customer support.
Responsibilities
* Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluate customer interactions and elevate issues to the Online Chat Manager when appropriate
- Create relationships with new customers to better understand and achieve their needs
- Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
- Promote interest in client products and services
- Consistently achieve established standards of the position
- Continually portray and project a positive and professional image
- Provide administrative support to the customer service team
- May assist with overflow work and other duties as needed
Key Skills and Qualifications
* Strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment
- PC keyboarding and internet experience needed
- Strong communication and interpersonal skills, including written and verbal
- Upbeat, positive attitude and professional demeanor
- Articulate and well-accustomed to a client-facing role
- Ability to compose professional emails is a plus
- Proficient written and verbal communication skills in English
- Basic technical skills (able to navigate through smartphone and computer applications)
- Upbeat, positive, kind, and empathetic personality
What We Offer
* Company equity program
- Medical, dental, life, and vision insurance
- Unlimited paid time off
- Paid family leave
- Short-term disability
- 401(k) plan
- Reimbursement for education and professional development
- Employee assistance program
- Remote work opportunities
Work Environment and Culture
As a remote employee, you will have the flexibility to work from the comfort of your own home. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. We are a dynamic and fast-paced environment that is always looking for ways to improve and grow.
How to Apply
If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
Note
This job description is not an exhaustive list of all responsibilities, skills, or qualifications required for this position. blithequark reserves the right to modify or add to this job description at any time. Apply for this job