Experienced Chat Specialist – Automotive and Recreational Vehicle Sales, Service, and Finance
Are you a customer service enthusiast with a passion for technology and a knack for multitasking? Do you enjoy engaging with people and providing top-notch support? If so, we invite you to join blithequark's dynamic team as a Chat Specialist. As a key member of our remote support team, you will play a vital role in representing our dealer clients favorably online, turning website traffic into leads, and driving revenue growth.
About blithequark
blithequark is a leading provider of innovative solutions for the automotive and recreational vehicle industries. Our mission is to empower dealerships to succeed in an ever-evolving market by delivering exceptional customer experiences, cutting-edge technology, and data-driven insights. As a Chat Specialist, you will be part of a relaxed, yet professional and fun environment that values collaboration, creativity, and continuous learning.
Responsibilities
As a Chat Specialist, your primary responsibilities will include:
- Handling a wide variety of customer inquiries via online chat, providing accurate information about products and services, and resolving issues in a timely and professional manner.
- Narrowing down on appointment information to schedule appointments and capture customer contact information for lead generation and client review.
- Summarizing interactions based on customer needs for client review and developing a knowledge base of evolving products and services.
- Collaborating with our team to ensure seamless communication and efficient issue resolution.
- Participating in ongoing training and development to stay up-to-date on industry trends, products, and services.
Qualifications
To succeed as a Chat Specialist, you will need:
- Previous experience in retail customer service or the automotive industry is preferred but not necessary.
- Basic internet and window-based computer skills, including proficiency in Microsoft Office and Google Suite.
- Strong ability to multitask, with gaming experience being a plus.
- Positive and professional demeanor, with excellent written and verbal communication skills.
- Ability to adapt to change and thrive in a fast-paced work environment.
- Strong typing skills, with a minimum of 35 WPM and a preference for 40 WPM or above.
Requirements
To work as a Chat Specialist, you will need:
- Your own computer or laptop with a webcam, second monitor, microphone, and external mouse.
- A quiet, dedicated workspace free from distractions, as this is a remote position.
- Ability to attend 4 weeks of remote training, Tuesday-Saturday, between the hours of 11am-7:30pm EDT.
- Reliable internet connection and a quiet, distraction-free workspace.
Compensation and Benefits
As a Chat Specialist, you can expect:
- Competitive hourly rate of $13 per hour.
- Opportunities for career growth and professional development within blithequark.
- A dynamic and supportive work environment that values collaboration and creativity.
- Flexible scheduling and remote work options.
- Access to ongoing training and development programs to enhance your skills and knowledge.
Why Join blithequark?
At blithequark, we believe in empowering our employees to succeed and grow. As a Chat Specialist, you will have the opportunity to:
- Develop your skills and expertise in customer service, technology, and the automotive industry.
- Work with a talented and dedicated team that values collaboration and creativity.
- Contribute to the success of our dealer clients and drive revenue growth.
- Enjoy a dynamic and supportive work environment that values work-life balance.
How to Apply
If you are a motivated and customer-focused individual with a passion for technology and a knack for multitasking, we invite you to apply for the Chat Specialist position at blithequark. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience. We look forward to welcoming you to our team! Apply for this job