Product Health Systems Manager
About the position
Responsibilities
- Prioritize use cases across the Health Department based on their potential impact, feasibility, and alignment with organizational goals and initiatives.
- Translate those use cases into technical requirements as needed for a 3rd party vendor.
- Lead the development and documentation of key use cases for the Provider Data Warehouse.
- Engage with stakeholders to gather insights, ensuring the platform meets evolving needs and drives programmatic success.
- Work with internal teams to troubleshoot and resolve data issues.
- Serve as the lead contact with the vendor for communicating new technical requirements.
- Collaborate with external data providers to reconcile inconsistencies.
- Engage with end users to gather feedback on data needs and functional requirements for improved utilization.
- Participate in strategic planning with divisional and agency leadership.
- Develop, update, and implement comprehensive data quality protocols for the careMESH platform.
- Conduct regular audits and assessments of data for accuracy, completeness, and consistency.
- Identify recurring data discrepancies and implement corrective actions.
- Define and track data quality metrics and KPIs to monitor system performance.
- Implement process improvements to enhance data accuracy and reliability including conducting root cause analyses of persistent data quality issues.
- Coordinate the integration of provider data from federal, state, and local sources, in collaboration with the Office of General Counsel and IT.
- Document data lineage and maintain data dictionaries.
- Analyze the quality of incoming data sources and provide recommendations for improvement.
- Create and maintain standard operating procedures for data validation.
- Design and execute test cases to verify data integrity during system updates.
- Develop automated and manual quality control checks.
- Generate QA reports for stakeholders and agency leadership.
- Develop and maintain a comprehensive data governance framework.
- Define and enforce data ownership, stewardship, and accountability across the organization.
- Establish and implement data governance policies, standards, and procedures that align with regulatory requirements.
- Lead data classification efforts based on sensitivity and compliance.
- Design and implement access controls and authorization protocols.
- Establish a data governance committee with cross-functional representation.
- Create and maintain data governance documentation including policies, processes, and standard operating procedures.
- Provide ongoing data governance training and awareness programs for staff.
Requirements
- Bachelor's degree in data science, information systems, healthcare informatics, or related field.
- 4 + years of experience in product management and technology, preferably in healthcare or public health.
- Strong knowledge of data quality methodologies and tools.
- Experience with healthcare provider data structures and relationships.
- Proficiency in SQL, APIs and data analysis tools.
- Excellent analytical skills with attention to detail.
- Strong written and verbal communication abilities.
Nice-to-haves
- Experience with cloud-based data management systems.
- Familiarity with the NYC healthcare landscape.
- Background in public health data systems.
- Experience with data profiling and data cleansing tools.
- Certification in data management or quality assurance.
Benefits
- Hybrid Work Schedule.
- Generous Paid Time Off and Holidays.
- An attractive and comprehensive benefits package including Medical, Dental and Vision.
- Flexible Spending Accounts and Commuter Benefits.
- Company Paid Life Insurance and Disability Coverage.
- 403 (b) + employer matching and discretionary company contributions.
- College Savings Plan.
- Ongoing training and continuous opportunities for professional growth and development.
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