Account Manager - Strategic Operations and Customer Success - Remote

Join the Team that's Revolutionizing Customer Experience at Google

Are you a strategic thinker with a passion for delivering exceptional customer experiences? Do you have a knack for driving business growth through data-driven insights and cross-functional collaboration? We're looking for an experienced Account Manager to join our team at Google, working remotely and playing a critical role in shaping the future of customer success.

About Google and gTech

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally, providing technical skill, product expertise, and a thorough understanding of our customers' complex needs. The Google Operations Center (GOC) is one of gTech's largest operations units, responsible for providing customer care and technical support for a large portion of Google products across a range of customers.

Job Highlights:

• Location: Remote
• Start Date: Immediate openings available
• Company: Google (through gTech)
• Position: Account Manager - Strategic Operations and Customer Success
• Compensation: Competitive salary ranging from $100K to $150K, or an estimated $20 to $28 per hour based on qualifications

Job Description

Overview

The Google Operations Center (GOC) is becoming one of gTech's largest operations units, and we're seeking an experienced Account Manager to join our team. As an insights partner and thought leader, you will work closely with the vertical leadership team to drive business growth, deliver strategic partnerships, and ensure cross-functional alignment of goals and execution.

Key Responsibilities:

• Provide business-critical insights using analytics to inform strategic decisions and drive business growth
• Ensure cross-functional alignment of goals and execution, and help teams drive strategic partnerships and new initiatives forward
• Align the highest-level company priorities with day-to-day operations, and help evolve early-stage ideas into future growth initiatives
• Work with partners to define and execute the GOC launch roadmap, and support a mix of strategic and operational projects through deep engagement and project management support
• Lead Google Technical Services' strategy development for the GOC, and reimagine vendorization by in-sourcing routine workflows
• Build and maintain strong relationships with cross-functional stakeholders, including leadership teams and external partners
• Communicate effectively with various audiences, including technical and non-technical stakeholders, to identify issues and resolutions

Essential Qualifications:

• Bachelor's degree in a quantitative field or equivalent practical experience
• 11 years of experience working in a strategy operations or consulting role
• Experience in technical program management, project management, and working with cross-functional stakeholders and leadership teams

Preferred Qualifications:

• Experience in service delivery management (e.g., operation reviews, escalation/governance, process improvement, etc.)
• Ability to work cross-functionally and manage multiple projects in a fast-paced environment with deadlines and multiple priorities
• Excellent communication, organizational, project management, problem-solving, and analytical skills with excellent business acumen
• Ability to take initiative and build productive relationships with stakeholders

Skills and Competencies:

• Strategic thinking and problem-solving
• Data analysis and interpretation
• Communication and stakeholder management
• Project management and execution
• Collaboration and teamwork
• Adaptability and flexibility in a fast-paced environment

Career Growth Opportunities and Learning Benefits:

At Google, we're committed to helping our employees grow and develop their skills. You'll have access to:

• Professional development opportunities, including training and mentorship programs
• Career growth and advancement opportunities within the company
• A dynamic and supportive work environment that encourages innovation and creativity

Work Environment and Company Culture:

Our team is passionate about delivering exceptional customer experiences and driving business growth through data-driven insights. We value:

• Collaboration and teamwork
• Innovation and creativity
• Diversity and inclusion
• Continuous learning and growth

Compensation and Benefits:

We offer a competitive salary and benefits package, including:

• Competitive salary ranging from $100K to $150K, or an estimated $20 to $28 per hour based on qualifications
• Comprehensive benefits package, including health, dental, and vision insurance
• Retirement savings plan and other benefits

Ready to Apply?

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and discuss this opportunity further.