Senior Customer Service Representative – Remote in CST OR MST

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark's team of dedicated customer service representatives as a Senior Customer Service Representative. In this role, you will play a critical part in connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives.

About blithequark

blithequark is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. At blithequark, we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Job Summary

As a Senior Customer Service Representative, you will be responsible for reviewing and researching incoming healthcare claim calls from providers, navigating multiple computer systems and platforms, and verifying the data/information necessary for processing. You will also communicate and collaborate with providers to resolve issues, using clear, simple language to ensure understanding. Your exceptional problem-solving skills, ability to de-escalate calls, and compassion and empathy will make you an invaluable asset to our team.

Responsibilities

* Review and research incoming healthcare claim calls from providers by navigating multiple computer systems and platforms and verifies the data/information necessary for processing (e.g., pricing, prior authorizations, applicable benefits)

• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Communicate and collaborate with providers to resolve issues, using clear, simple language to ensure understanding
• Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, and attendance
• Participate in ongoing training and development to enhance your skills and knowledge
• Collaborate with colleagues to share best practices and improve processes

Requirements

* High School Diploma/GED

• Must be 18 years of age or older
• Working knowledge with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work any shift between the hours of 8:30 AM – 5:00 PM CST from Monday – Friday, including the flexibility to work occasional overtime based on business need

Preferred Qualifications

* 1 year of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.), using phones and computers as the primary job tools

• Health care experience

Telecommuting Requirements

* Reside within the Central OR Mountain Time Zone

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

* Ability to de-escalate calls, listen to customer needs, and respond appropriately with compassion and empathy

• Ability to multi-task for extended periods of time, including managing calls while also navigating multiple computer systems
• Ability to remain organized, focused, and productive on highly detailed repetitive tasks
• Excellent problem-solving skills, including the ability to independently research issues using multiple information sources

Compensation and Benefits

* Competitive hourly rate: $16.54 – $32.55 per hour (Colorado Residents Only)

• Comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase and 401(k) contribution
• Paid time off and holidays
• Opportunities for career growth and professional development

Work Environment and Culture

* blithequark is a dynamic and fast-paced environment where no two days are the same

• Collaborative and supportive team culture
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.

Equal Employment Opportunity

blithequark is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

blithequark is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.

Application Deadline

This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply for this job