Remote Electronic Visit Verification (EVV) Specialist for Home Care Industry - Evening and Overnight Shifts

Join Open Arms Home Care as a Remote EVV Specialist and Drive Success in Home Care Services

At Open Arms Home Care, we're dedicated to providing top-notch care and support to individuals in need. As a leading home care agency, we're committed to delivering exceptional services that make a real difference in our clients' lives. To achieve this, we're seeking a highly skilled and detail-oriented Electronic Visit Verification (EVV) Specialist to join our team on a remote basis, working evening and overnight shifts.

About the Role

As an EVV Specialist, you'll play a critical role in ensuring the accuracy and compliance of our visit data, leveraging your expertise in HHA Exchange (HHAx) and EVV software. This part-time or full-time remote position requires a strong technical skillset, excellent communication skills, and the ability to work independently. If you're passionate about delivering high-quality care and support, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Monitor EVV Dashboard: Actively monitor and manage the EVV system to ensure all visits are logged accurately and timely, identifying and addressing any discrepancies or issues.
• Clear Visit Discrepancies: Identify and correct visit exceptions, including missed, late, or incomplete clock-ins/outs, and communicate with caregivers (PCAs) to rectify any issues.
• Contact Employees: Reach out to employees (PCAs) to confirm or rectify any missing or incorrect clock-ins/outs, ensuring timely corrections and compliance.
• Resolve EVV Issues: Communicate with caregivers (PCAs) or supervisors to address any unresolved EVV issues, ensuring timely corrections and minimizing errors.
• Documentation: Accurately document all manual corrections and follow up with staff regarding EVV discrepancies, maintaining a high level of accuracy and compliance.
• Escalation Handling: Escalate any ongoing issues with authorizations, visit compliance, or system errors to the appropriate department for resolution, ensuring prompt action and minimizing impact.
• Training: Provide remote support and training to PCAs or office staff as needed regarding EVV system usage, promoting a culture of excellence and continuous improvement.

Qualifications and Requirements

To succeed in this role, you'll need:

• Education: Associate's Degree preferred; High School diploma or equivalent required.
• Experience: Minimum of 1 year of experience working in homecare or healthcare administration, with knowledge of HHA Exchange (HHAx) a must.
• Technical Skills: Strong computer skills, particularly in Microsoft Word, Excel, Outlook, and experience with EVV software.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain EVV processes to a diverse audience.
• Problem-Solving Skills: Strong ability to identify issues, troubleshoot, and find effective resolutions independently.
• Detail-Oriented: Ability to focus on accuracy and compliance, managing multiple tasks efficiently.
• Confidentiality: Maintain HIPAA compliance and protect sensitive consumer and caregiver information.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous remote work experience in a healthcare or home care setting.
• Knowledge of HHA Exchange is critical.

What We Offer

At Open Arms Home Care, we're committed to providing a comprehensive benefits package and a rewarding work environment. As an EVV Specialist, you'll enjoy:

• A competitive hourly wage, based on experience.
• A flexible part-time or full-time schedule, with evening and overnight shifts available.
• Opportunities for career growth and professional development.
• A comprehensive benefits package, including:
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
• A dynamic and supportive work environment, with a team passionate about delivering exceptional care and support.

Work Environment

As a remote EVV Specialist, you'll work from the comfort of your own home, with the flexibility to manage your schedule and work environment. To succeed in this role, you'll need:

• A quiet, distraction-free workspace.
• A reliable computer and internet connection.
• The ability to work independently, with minimal supervision.

Why Join Open Arms Home Care?

At Open Arms Home Care, we're dedicated to making a positive impact in the lives of our clients and our team members. By joining our team as an EVV Specialist, you'll:

• Play a critical role in ensuring the accuracy and compliance of our visit data.
• Develop your skills and expertise in EVV software and HHA Exchange.
• Enjoy a flexible and rewarding work environment, with opportunities for career growth and professional development.
• Be part of a dynamic and supportive team, passionate about delivering exceptional care and support.

Take the First Step

If you're a detail-oriented and reliable individual with a passion for delivering high-quality care and support, we encourage you to apply for this exciting opportunity. As an EVV Specialist at Open Arms Home Care, you'll play a critical role in driving success in our home care services. Apply now and take the first step towards a rewarding new role!