Enrollment Billing Senior Representative - Cura...

The job profile for this position is Enrollment/Billing Senior Representative, which is a Band 2 Professional Career Track Role.

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JOB DESCRIPTION

We are seeking a detail-oriented and customer- focused Collections Specialist to join our Accounts Receivable team in a fast-paced specialty distribution environment. This role is responsible for managing a portfolio of business-to-business (B2B) accounts, resolving billing issues, and driving timely payments while maintaining strong client relationships. The ideal candidate will have experience in B2B collections, particularly in healthcare, pharmaceutical, or specialty distribution industries.

ESSENTIAL FUNCTIONS

• Manage a portfolio of B2B customer accounts to ensure timely collection of receivables

• Proactively contact business clients via phone, email, and customer portals to resolve past-due balances

• Research and resolve payment discrepancies, short-pays, and disputes in coordination with internal teams (Sales, Customer Service, Billing, Cash, et..)

• Monitor aging reports and prioritize collection efforts based on risk, balance, and payment trends

• Maintain accurate collection notes, status updates, and documentation in the ERP system

• Escalate high-risk accounts or unresolved issues to leadership in a timely manner

• Contribute to continuous process improvement initiatives for the collections workflow

• Schedule and lead customer-facing WebEx meetings to review aging, payment trends, and open issues

• Send out account statements in Excel format on a regular basis and support customer inquiries related to those statements

Qualifications

• 2+ years of experience in B2B collections or accounts receivable; industry experience ins specialty distribution, healthcare or pharmaceuticals strongly preferred

• Proficient in Microsoft Excel, including preparing and formatting customer-facing statements (VLOOKUPs, pivots tables a plus)

• Comfortable leading virtual meetings with customer and internal teams

• Working knowledge of SAP

• Excellent communication and negotiation skills, with professional and customer-focused demeanor

• Ability to work independently, manage multiple priorities, and meet deadlines

• High attention to detail and problem-solving skills

• Must be a current Evernorth contractor

WORK HOURS

• Employee must be available to work between 10:00AM EST-7:00PM

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 19 - 29 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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