Communications Coordinator 1 (Call Center, 8AM - 8PM)

About the position The Communications Coordinator 1 position at LifeLink Foundation is an entry-level role responsible for managing all incoming calls to the organization during business and non-business hours. This role involves screening and routing donor referral calls across multiple service areas, ensuring timely communication and support for organ and tissue donation efforts.

Responsibilities

• Answers incoming Communications Services' phone lines.
• Obtains information for death notification referrals/messages and delivers the information to the appropriate staff member according to call schedules.
• Performs initial evaluation of all referral calls to determine if the patient is suitable for potential organ, tissue, and/or eye donation.
• Routes donor referral calls to appropriate coordinators for LifeLink OPOs, LifeLink Tissue Bank and external tissue banks and the eye banks.
• Monitors referral assignments, cases notes and messages to ensure timely delivery of information to coordinators, tissue banks and eye banks.
• Proficient use of iTransplant - Maintains potential donor referral information via data entry by following established iTransplant procedures and CSD Referral Protocol.
• Processes organ offers from other organ procurement organizations, utilizing iTransplant.
• Communicates with Lions Eye Institute for Transplant and Research, and the Georgia Eye Bank on 30-minute intervals for referral confirmation.
• Participates in a departmental quality assurance schedule, once fully trained.
• Completes and maintains Daily Call Schedule forms.
• Receives tissue culture information from LLGA, LLPR, and for LifeLink Tissue Bank. Notifies appropriate LLTB Culture Case Coordinator.
• Receives and maintains call logs for all building and equipment alarm calls for the Foundation.
• Provides phone coverage for other departments during meetings, seminars, and out-of-office closures.
• Communicates and passes on temporary information to fellow Communications Coordinators.
• Researches donor registries and provides documentation to organ recovery coordinators.
• Monitors Puerto Rico death notification referrals and provides support and guidance to LLPR's 3rd party answering service.
• Provides data entry of missed referrals for the OPOs.
• Provides data entry of medical examiner referrals for LifeLink of Puerto Rico.
• Communicates hospital development concerns or feedback to the appropriate divisional department.
• Maintains and provides weekly gate access codes to LLGA staff.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.

Requirements

• Requires a high school diploma or equivalent.
• Must possess working knowledge of computer, mouse, and windows application.
• Ability to speak and enunciate clearly with a pleasant phone voice and a positive attitude.
• Ability to maintain confidentiality - conversation discretion required.
• Must have specific knowledge of the organization and roles of key contacts to route calls and follow-up messages.
• Ability to handle numerous incoming calls.
• Ability to multitask.
• Must be able to work 12-hour rotating shifts, either 8a-8p or 8p-8a.
• Must be flexible with schedule - including evenings, nights, weekends, and holidays.
• Must be able to work additional hours, both scheduled and unscheduled to provide 24/7 coverage as needed.
• Ability to work independently within prescribed guidelines while exercising good judgment in seeking appropriate guidance as required.
• Ability to promote and embrace a teamwork environment.
• Ability to lift up to 15lbs.

Benefits

• Company paid Medical, Dental, Disability & Life Insurance
• Generous company paid Pension Plan for your Retirement
• Paid Vacation, Sick Days & Holidays
• Encouraging career track
• Fitness Membership Reimbursement

Apply tot his job Apply To this Job