Experienced Pre-Licensed Customer Service Representative for Insurance Services – Remote Opportunity with Comprehensive Training and Career Growth

Introduction to blithequark

Imagine being part of a global, digital business services company that is dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. At blithequark, we pride ourselves on our global scale and local presence, allowing us to be a force of good in supporting our communities, our clients, and the environment. With over 500,000 inspired and passionate people speaking more than 300 languages, we are a dynamic and inclusive workplace where everyone feels valued, inspired, and supported.

About the Role

We are seeking a highly motivated and customer-focused Pre-Licensed Customer Service Representative to join our team. As a key contributor to our customer service team, you will have the opportunity to work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. You will be responsible for resolving complex consumer issues, advising first-level representatives on high-level issues, and providing support to policyholders with billing questions, concerns, and policy changes.

Key Responsibilities

• Resolve complex consumer issues and advise first-level representatives on high-level issues
• Assist policyholders with billing questions and concerns
• Provide support to policyholders with any policy changes requested
• Support policyholders' needs by providing recommendations and adjusting as necessary
• Use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines

Qualifications and Requirements

To be successful in this role, you should have:

• Minimum 6 months of customer service experience
• Be over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills
• 6 months of Call Center experience is preferred

Work from Home Requirements

To work from home, you will need to meet the following internet connection requirements:

• Minimum subscribed download rate equal to or exceeds 25.0 Mbps
• Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
• ISP must have no packet loss and ping under 50ms
• Proof of internet speed required
• Clean and quiet workspace

Career Growth and Development

At blithequark, we are committed to investing in your future. We offer a 5-day paid training program to help you prepare for the State Insurance Exam, and we will provide a trainer, study materials, cover the cost, and schedule your state exam. After you pass your exam, we will support you in obtaining your license in the 50 states/territories we operate in. Our goal is to help you grow and challenge yourself, and we believe that your potential can take you anywhere you want to go.

Benefits and Perks

As a blithequark employee, you will enjoy a range of benefits, including:

• Paid training
• Competitive wages
• Full benefits (Medical, Dental, Vision, 401k, and more)
• Paid time off
• Employee wellness and engagement programs

Company Culture and Values

At blithequark, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer, and we welcome applications from diverse candidates. We are committed to providing a fair and inclusive hiring process and to supporting the growth and development of all our employees.

Conclusion

If you are looking for a career and not just another job, blithequark is the place for you. We offer a dynamic and inclusive workplace, comprehensive training and development programs, and a range of benefits and perks. As a Pre-Licensed Customer Service Representative, you will have the opportunity to work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. Apply now to join our team and start your journey with blithequark!