Experienced Customer Solutions Specialist (Remote) – Web & Cloud Application Support

Are you a customer-focused individual with a passion for problem-solving and a drive to succeed in a fast-paced, growing industry? Do you thrive in a remote work environment and have excellent communication skills? If so, we invite you to join our dynamic team at blithequark as a Customer Solutions Specialist.

About blithequark

blithequark is a leading e-commerce company that exists to meet the purchasing needs of foodservice professionals worldwide. With a focus on innovation and customer satisfaction, we strive to be the leader in the online food service industry. Our remote employees enjoy the same training and support as our on-site colleagues, with opportunities for growth and professional development.

Job Summary

As a Customer Solutions Specialist at blithequark, you will be responsible for providing friendly, efficient, and accurate solutions for customers through phone, live chat, and email. You will be the face of our company, ensuring that customers have an excellent experience, enhanced customer loyalty, and increased business sales. This is a full-time, permanent remote position, requiring a strong internet connection, a dedicated home office space, and a valid physical address.

Key Responsibilities

* Learn all about blithequark, including our history, products, the foodservice industry, and internal systems

• Provide solutions for customers through phone, live chat, and email, with a focus on excellent customer experience, enhanced customer loyalty, and increased business sales
• Ensure customers have the most complete and up-to-date information about the status of their orders
• Partner with other departments within and outside of Customer Solutions to support both the customer and the company
• Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence
• Be flexible and adapt to change as we continue to grow as a company
• Take initiative and use strategic thinking to ensure blithequark is the leader in the online food service industry

What We Have to Offer

* A competitive benefits package, including paid time off, medical/dental coverage, 401k match, paid parental leave, and more

• Opportunities for growth and professional development
• In-depth training on our products and services
• Opportunities to collaborate and connect virtually across teams and departments
• Full-time training staff
• Continuous support through various trainings and available mentorships
• A focus on work/life balance

Essential Qualifications

* Desire to learn and grow

• Internal drive to succeed
• Ability to work on a team and independently
• Concern for helping others and doing the right thing by them
• Desire and ability to work in a fast-paced environment
• Innovation and the ability to challenge the status quo
• A college education (preferred but not required)
• At least 1 year of customer-facing experience (preferred but not required)

Preferred Qualifications

* Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation

• Excellent verbal and written communication skills; conversational fluency in English required
• Proficient typing abilities
• Ability to work a training schedule of 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period
• Ability to work 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period

Remote Work Requirements

* Access to a reliable and secure high-speed internet connection (cable or fiber internet connections preferred)

• Access to a home router and modem
• A dedicated home office space that is noise- and distraction-free
• A valid, physical address (apartment, suite, etc.)
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY

Physical Demands

* Work is performed while sitting and/or standing for at least 8 hours each day

• Requires the ability to communicate effectively using speech, vision, and hearing
• Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer
• Requires the ability to work at a computer for extended periods of time

Why Join blithequark?

* Be part of a dynamic team that is passionate about customer satisfaction and innovation

• Enjoy a competitive benefits package and opportunities for growth and professional development
• Work in a remote environment that offers flexibility and work/life balance
• Collaborate with other team members across the country and contribute to the success of a leading e-commerce company

How to Apply

If you are a motivated and customer-focused individual with a passion for problem-solving, we invite you to submit your resume and apply online today. Don't miss this opportunity to join our team and contribute to the success of blithequark. Apply Job! Apply for this job