Associate Customer Service Representative (Work from Home) - blithequark

Are you passionate about delivering exceptional customer service and making a positive impact on the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark as an Associate Customer Service Representative, working from the comfort of your own home.

About blithequark

blithequark is a leading provider of innovative healthcare solutions, dedicated to serving the needs of our military community and their families. With a rich history of delivering world-class customer service, we are proud to continue this tradition with the new TRICARE Dental Program (TDP), which provides dental benefits to 1.8 million active duty family members and National Guard and Reserve members and their families.

Your Mission

As an Associate Customer Service Representative at blithequark, your mission is to deliver exceptional customer service to our valued members, resolving their inquiries and complaints in a timely and accurate manner. You will be the face of our organization, providing a positive and supportive experience for our customers, and helping to build trust and loyalty with our brand.

Job Summary

We are seeking highly motivated and customer-focused individuals to join our team as Associate Customer Service Representatives. In this role, you will be responsible for handling customer inquiries by telephone and/or email and/or in person, troubleshooting and resolving customer complaints, and ensuring that responses to inquiries are completed timely and according to established service and quality standards.

Key Responsibilities

* Resolves customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner

• Prepares adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
• Meets all production, quality, and adherence standards
• Attends all required training classes
• Elevates issues to next level of supervision, as appropriate
• Maintains accurate records, including timekeeping records
• Performs other duties as assigned or requested

Qualifications

* High School Diploma or GED required for all levels

• 1-2 years customer service experience in a call center preferred, with healthcare customer service strongly preferred
• Due to Department of Defense (DoD) contract requirements, the incumbent who fills this position must be a US citizen, and must also pass a background check

Preferred Qualifications

* Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards

• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally
• Ability to take direction and to navigate through multiple systems simultaneously
• Ability to maintain composure under stressful and fast-paced conditions
• Strong written and verbal communication skills
• Ability to communicate complex information in a simple, customer-facing way

Work Schedule and Training

* Work Schedule: 11:30 AM-8:00 PM

• Training hours: 8:00 AM-4:30 PM - 7 weeks

Additional Information

* As part of the hiring process, we will perform a pre-hire background check, drug screen, and credit check to meet Department of Defense (DoD) requirements. Significant negative history (e.g., accounts currently in collections) could result in disqualification. Successful attainment of a DoD level 2 clearance is also required.

• This job requires the ability to work as a team member. Additionally, this job requires the willingness and ability to report to work on a regular and timely basis and may require irregular work hours, holidays, and/or weekends.

Equal Employment Opportunity

blithequark and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity, or any other category protected by applicable federal, state, or local law. blithequark and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status, or disability.

Accessibility

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Services Online at [Email available when viewing the job].

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Click on the link below to register as a candidate and submit your application. Apply Job!

Join Our Team

At blithequark, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we are dedicated to providing them with the tools, resources, and opportunities they need to succeed. If you are looking for a challenging and rewarding career with a dynamic and innovative organization, we invite you to join our team. Apply for this job