Call Center Admin Support
About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more. In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 21 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Job Summary: Provides administrative and operational support to the Call Center Sales Management and Agent Team. Success in this role will be demonstrated by proactively participating in the overall sales process to help the team drive sales growth and agent satisfaction. Qualifications:
- Excellent written communication skills, with the ability to convey information clearly and effectively.
- Strong organizational and time-management abilities
- Proficiency in MS Office suite and CRM software, with experience utilizing text-based communication tools.
- Ability to work effectively both independently and as part of a team, with a proactive approach to problem-solving.
- This individual must be motivated and customer-focused to join our team.
Responsibilities
The Call Center Administrative Support Staff will play a crucial role in assisting our sales team by:
- Providing administrative support to Call Center Management and Agents
- Managing the day-to-day Agent Onboarding Process and activities which includes contracting, responsible for ordering and managing licenses through the NIPR system, ordering, and managing Agent E&O Coverage through the NAPA system.
- Tracking the timeline of agents in the onboarding process and provide assistance and follow up to agents to complete the onboarding process timely
- Assist with the annual Open Enrollment Readiness Tasks as needed
- Initial set-up of Health Sherpa Accounts for new agents and manage updates to existing Agent Health Sherpa Accounts with Carrier updates
- Manage the Terminated Agent Offboarding process
- Assist with Agent carrier appointment process
- Assist with Agent State Based Certification Process
- Managing the day-to-day tasks for the State-Based Exchange (SBE) Enrollment Process
- Coordinate and conduct internal SBE Enrollment and SBE State Portal Process Training
- Managing, and coordinating Agent Sales Training Schedules
- Managing agent inquiries
- Ensuring smooth communication between internal departments and external clients
Benefits & Perks:
- Competitive Compensation
- Industry Leading Healthcare
- Savings and Investments
- Charitable Giving Programs
- Opportunities for Growth
- Parental Leave
- Generous time away
Acrisure is committed to making an impact in our communities by giving back, with millions committed to children's health with Helen Devos Children's Hospital and UPMC Children's Hospital of Pittsburgh. For more, visit www.Acrisure.com or learn more here. Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department. Apply tot his job Apply To this Job