REMOTE After Hours Dispatcher – Mechanical in Austin, TX in ABC Home & Commercial Services
Job title: REMOTE After Hours Dispatcher - Mechanical Company: ABC Home & Commercial Services Job description: Description: This position is open to all locations: Austin, Bell County, College Station, Corpus Christi, San Antonio & Rio Grande Valley. Only accepting applications from candidates that reside in Texas or have a Texas address.
- $19 - $21 an hour based on experience*
Remote position possibility - you may have the opportunity to work from home after 30 days of training if you meet the requirements. (2) Rotating Schedules - CENTRAL TIME ZONE:
- 12pm -10pm 2 days during the week 1pm - 9pm on Saturday and 11am - 7pm Sunday
- 7am - 5pm Saturday and Sunday, 12pm - 10pm or 2pm - 12am weekends
Prior to going fully remote your training will be a hybrid(home/office) schedule for 30 days. HOW YOU CAN HELP US As ABC's Dispatcher, you will receive, schedule, and dispatch emergency and non-emergency customer requests for the Mechanical division during ABC's regular business hours. WHAT YOU'LL DO
- Professionally, timely, and effectively communication with customers, technicians, and service managers for all scheduling and dispatching purposes.
- Know, understand and execute the dispatch strategy/plan for each department/service trade.
- Resolve or diffuse customer issues and provide timely feedback to the supervisor regarding service failures or customer concerns.
- Maintain customer records by immediately updating account information.
- Provide timely and accurate information to incoming customer requests.
- Work in partnership with other employees to meet and exceed customer expectations.
- Maintain a positive attitude at all times with customers, fellow employees, and supervisors.
Requirements: WHAT WE LOOK FOR
- Previous scheduling and call center experience preferred.
- Must be able to type at least 30 WPM, proficient in 10-key, and use a phone system.
- Ability to organize and prioritize multiple tasks in a fast-paced environment.
- Ability to communicate well, using excellent interpersonal and communication skills.
- Must be able to adapt quickly in an ever-changing, fast-paced environment.
- High proficiency with emailing, instant messaging, and various electronic devices and applications for effective communication/information sharing.
- Ability to prioritize workload, work under pressure while maintaining composure, and occasionally diffuse escalations.
- Excellent written communication skills, including spelling and punctuation.
- Excellent team player with commitment to company values.
- Bilingual (English & Spanish) a plus.
- Ability to sit for long periods of time.
(2) Rotating Schedules:
- 12pm -10pm 2 days during the week 1pm - 9pm on Saturday and 11am - 7pm Sunday
- 7am - 5pm Saturday and Sunday, 12pm - 10pm or 2pm - 12am weekends
WHAT WE OFFER
- Health, Dental, Vision & Life Insurance
- 401(k) with company matching
- Paid vacation and sick leave (PTO)
- Profit sharing bonuses
- Lead Now Program for all employees to increase earnings and pay
- Company clubs & committees, and company outings
- Paid trainings and development opportunities
- Tuition reimbursement
- Educational scholarships for employees and family members
- Wellness program, including gym membership
- Potential to work from home a percentage of the time after 30 days of training.
ABC is an Equal Opportunity Employer. Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening. For Dispatcher positions a WPM test may also be conducted. PM21 PI215648060 Expected salary: $19 - 21 per hour Location: Austin, TX Apply for the job now! Apply tot his job Apply To this Job