Experienced REMOTE Live Chat Customer Support Specialist – Global Shipping Container Sales

Are you a highly motivated and self-driven individual with excellent communication skills? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a leading shipping container supplier based in Tampa, Florida, as a REMOTE Live Chat Customer Support Specialist. At blithequark, we pride ourselves on providing top-notch customer service to our clients across the United States. As a key member of our global sales team, you will play a vital role in answering live chats, providing exceptional support, and driving sales growth. If you're passionate about delivering outstanding customer experiences and have a knack for sales, we want to hear from you!

About blithequark

blithequark is a pioneering shipping container supplier that has revolutionized the industry with its innovative approach to container sales. With a strong presence in the US market, we cater to a diverse range of clients, from small businesses to large corporations. Our commitment to excellence, customer satisfaction, and quality has earned us a reputation as a trusted and reliable partner in the shipping container industry.

Job Summary

As a REMOTE Live Chat Customer Support Specialist, you will be responsible for:

• Answering live chats from customers and providing exceptional support and guidance
• Responding to customer inquiries, resolving issues, and escalating complex problems to senior team members
• Collaborating with the sales team to drive sales growth and meet revenue targets
• Maintaining accurate records of customer interactions, sales, and performance metrics
• Participating in ongoing training and development programs to enhance skills and knowledge

Key Responsibilities

* Answer live chats from customers, responding to their inquiries, and resolving issues in a timely and professional manner

• Provide product information, pricing, and availability to customers, and make recommendations to meet their needs
• Collaborate with the sales team to identify sales opportunities and drive revenue growth
• Maintain accurate records of customer interactions, sales, and performance metrics
• Participate in ongoing training and development programs to enhance skills and knowledge
• Meet or exceed sales targets and performance metrics
• Work closely with the customer service team to ensure seamless communication and resolution of customer issues

Essential Qualifications

* 1+ year of experience in customer service, sales, or a related field

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
• Proficiency in using live chat software and CRM systems
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines
• High school diploma or equivalent required; degree in a related field preferred

Preferred Qualifications

* Experience in the shipping container industry or a related field

• Knowledge of sales and marketing principles, with a strong understanding of customer behavior and preferences
• Certification in customer service or sales, such as Certified Customer Service Representative (CCSR) or Certified Sales Professional (CSP)
• Fluency in multiple languages, with the ability to communicate effectively with customers from diverse backgrounds
• Experience working in a REMOTE environment, with the ability to work independently and manage time effectively

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues

• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
• Proficiency in using live chat software and CRM systems
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines
• High level of integrity, with a strong commitment to customer satisfaction and sales growth

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a REMOTE Live Chat Customer Support Specialist, you will have access to:

• Ongoing training and development programs to enhance skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and dynamic work environment with a team of experienced professionals
• Flexible work arrangements, including REMOTE work options
• Competitive compensation and benefits package, including paid sick days, paid days off, and holidays

Work Environment and Company Culture

blithequark is a global company with a diverse and inclusive work environment. We value diversity, equity, and inclusion, and strive to create a workplace where everyone feels welcome, respected, and empowered to succeed. Our company culture is built on the principles of:

• Collaboration and teamwork
• Innovation and creativity
• Customer satisfaction and sales growth
• Continuous learning and development
• Flexibility and work-life balance

Compensation, Perks, and Benefits

As a REMOTE Live Chat Customer Support Specialist, you will receive:

• Base salary of $500 per month
• 5% commission on each sale, with an average commission of $20-$30 per container sold
• Paid sick days, paid days off, and holidays
• Flexible work arrangements, including REMOTE work options
• Opportunities for career advancement and professional growth
• Collaborative and dynamic work environment with a team of experienced professionals

How to Apply

If you're a motivated and self-driven individual with a passion for delivering outstanding customer experiences, we invite you to apply for this exciting opportunity. Please email your resume and a cover letter to [insert email address] with the subject line "REMOTE Live Chat Customer Support Specialist – Application." We look forward to hearing from you and exploring how you can contribute to our team's success! Apply for this job