Experienced Pharmacy Customer Service Representative – Remote Opportunity at blithequark
Are you a certified pharmacy technician with a passion for delivering exceptional customer service? Do you thrive in fast-paced call center environments and have a knack for resolving complex pharmacy benefit issues? If so, we invite you to join blithequark's dynamic team as a Pharmacy Customer Service Representative!
About blithequark
blithequark is a leading pharmaceutical benefits company dedicated to providing innovative solutions to the healthcare industry. With a strong commitment to customer satisfaction and employee growth, we offer a unique opportunity for certified pharmacy technicians to join our remote team and make a meaningful impact in the lives of our members.
Job Summary
As a Pharmacy Customer Service Representative at blithequark, you will be responsible for providing empathetic and knowledgeable support to our members, providers, and pharmacies regarding pharmacy benefits, claims, and prior authorizations. If you have a strong background in pharmaceutical healthcare, excellent communication skills, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting remote opportunity!
Key Responsibilities
* Answer questions and handle problems regarding pharmacy benefits, provider, or claim issues
- Handle inbound calls and make outbound calls to follow up with members, providers, and pharmacies as necessary
- Spend approximately 90% of your time on the phones, providing empathetic customer service and resolving complex issues
- Seek approval for overrides and prior authorizations as needed and enter them into the claims system
- Monitor pharmacy claims processing and complete data entry of member records
- Participate in special projects and perform other duties as assigned by management
Essential Qualifications
* 1+ years of experience in the pharmaceutical healthcare industry
- A pharmacy technician certification is highly preferred (inactive certifications also apply)
- 1+ year(s) of PBM or health benefits experience
- Experience in working in a high-volume call center is highly preferred
- High school diploma or equivalent
Preferred Qualifications
* 2+ years of experience in the pharmaceutical healthcare industry
- Advanced pharmacy technician certification (e.g., CPhT, RPh)
- Experience with pharmacy claims processing and prior authorization systems
- Strong knowledge of pharmacy benefit management and healthcare regulations
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced call center environment
- Proficiency in Microsoft Office and other software applications
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
- Strong customer service skills and a passion for delivering exceptional service
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Pharmacy Customer Service Representative, you will have access to:
- Ongoing training and development opportunities to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment that encourages collaboration and teamwork
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
Work Environment and Company Culture
As a remote employee, you will have the flexibility to work from the comfort of your own home, with all necessary equipment provided by blithequark. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction. We are committed to creating a positive and inclusive work environment that supports the growth and well-being of our employees.
Compensation, Perks, and Benefits
* Competitive hourly rate: $18.50-$19.50/hour (BOE), with a $1/hour shift differential for overnight shifts
- Opportunities for career advancement and professional growth
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- Flexible work schedule, including rotating Saturdays (9AM-1PM)
- Ongoing training and development opportunities to enhance your skills and knowledge
How to Apply
If you are a certified pharmacy technician with a passion for delivering exceptional customer service, we encourage you to apply for this exciting remote opportunity! To apply, please click the link below and follow the instructions: Apply Now!
Pre-Screening Process
As part of our pre-screening process, you will be required to:
- Complete a background check
- Pass a drug screening
- Participate in clerical testing
- Complete an interview process
We look forward to hearing from you and exploring how you can join our dynamic team at blithequark! Apply for this job