Experienced Loyalty Customer Care Representative – Work From Home Opportunity with Blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join Blithequark's Contact Center team as an Experienced Loyalty Customer Care Representative. As a valued member of our team, you will have the opportunity to work from home, leveraging your exceptional communication skills to promote loyalty brand building on behalf of our clients while creating customer insights that drive team performance.
Why You Will Love Working at Blithequark
Blithequark is a global leader in loyalty marketing, working with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions. Our strategy-led, technology-enabled approach has consistently earned us recognition as an industry leader by Forrester. With a mission to grow enterprise value through loyalty for our clients, every role within Blithequark has a purpose and directly contributes to achieving this mission. Our company culture is built on a foundation of fun, high-trust, and transparency. We believe in leadership and ownership, and our hybrid work environment, personal holidays, casual dress code, and focus on diversity and inclusion create a culture that makes our teammates proud. This pride shines through in the work we do for our clients, and we're committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives to bring their authentic selves to work every day.
About the Team and What We'll Build Together
As a member of our Contact Center team, you will have the special opportunity to generate meaningful emotional connections with our customers daily. We value your skills as a Tier 1 Agent to promote loyalty brand building on behalf of our clients, while creating customer insights that drive team performance. Come join our winning team where you will have the ability to consistently leverage your superior communication skills in the loyalty marketplace.
How You Will Make an Impact
As an Experienced Loyalty Customer Care Representative, you will:
- Learn specific client loyalty program guidelines
- Answer all incoming inquiries directed to you in various media channels (phone, email, chat)
- Approach each day with a positive, professional, customer-centric, and team-oriented attitude
- Act with integrity at all times
- Communicate in a clear, concise, and helpful manner both verbally and in writing
- Take ownership of customer inquiries while working toward a resolution
- De-escalate as necessary through effective communication and problem-solving skills
- Efficiently use all internal systems and resources
- Work independently without the heavy need to rely upon your team or supervisor
- Adhere to schedules and company policies and procedures
- Escalate any issues or concerns that are unable to be resolved through normal efforts
What You Need to Be Successful
To succeed in this role, you will need:
- A high school diploma or equivalent
- Ability to attend a 7-week Training Program (remotely) with 100% attendance
- Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- 1+ year of customer service experience (or equivalent experience)
- Strong customer service orientation with external/internal customers
- Collaborative nature to work within assigned team
- Good problem-solving ability to effectively guide customers through solutions
- High level of accuracy and attention to detail
- A "whatever it takes" attitude to care for customers
- Ability to be flexible regarding changes in work processes and environment
- Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness)
- Strong verbal, written, and listening communication skills
- Flexibility with scheduling, including weekends
- Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook)
- 2+ years of customer service experience preferred
- Strong home wifi connection, and quiet home office environment
Our Teammates Are at the Heart of Everything We Do
At Blithequark, we prioritize the health and well-being of our teammates. We offer robust health insurance and benefits options, free fitness programs like PeerFit, and generous vacation time to support your mental and physical health needs. We also offer a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. Beyond title progression, Blithequark's competitive pay, 401k matching, annual profit sharing, and bonuses make us a perfect place to build your career.
Blithequark: A Place for All
We don't just accept differences – we embrace, share, and celebrate them! Employment at Blithequark is based solely on a person's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis under the law.
Join Our Winning Team Today!
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for the Experienced Loyalty Customer Care Representative role at Blithequark. As a valued member of our team, you will have the opportunity to work from home, leveraging your exceptional communication skills to promote loyalty brand building on behalf of our clients while creating customer insights that drive team performance.
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