Experienced Pharmacy Technician for Hybrid Call Center Role - Healthcare Industry

Join Gainwell Technologies and Revolutionize Healthcare

At Gainwell Technologies, we're driven by a passion to create innovative solutions that tackle the most complex challenges in healthcare. As a leading industry player, we're committed to helping our clients deliver better health and human services outcomes. If you're a dedicated professional looking for a role that makes a real difference, we've got an exciting opportunity for you.

About the Role: Pharmacy Technician Call Center - HYBRID

We're seeking an experienced Pharmacy Technician to join our hybrid call center team. As a key member of our team, you'll play a vital role in providing exceptional customer service to medical and pharmacy providers, handling prior authorizations, and resolving claims inquiries. If you have a strong background in pharmacy operations and excellent communication skills, we encourage you to apply.

Key Responsibilities

• Answer incoming telephone inquiries from providers regarding prior authorizations and claims in a professional and courteous manner.
• Interpret chart notes, communicate with team members, and perform various duties to support our clients.
• Meet or exceed key performance indicators, achieving service level agreements and maintaining a high level of productivity.
• Demonstrate outstanding customer service skills, resolving issues and de-escalating upset callers.
• Multitask by speaking and typing concurrently, with strong attention to detail and analytical skills.
• Participate productively as a team member, accepting instruction and direction from leadership while managing tasks independently.
• Comply with contract requirements, business unit rules, and related legal regulations.

Essential Qualifications

To succeed in this role, you'll need:

• A minimum of 2 recent years of pharmacy experience, preferably in a retail pharmacy setting, with a strong customer service background.
• Knowledge of the prior authorization process and experience working with Medicaid or Medicare.
• Excellent communication and problem-resolution skills, with the ability to de-escalate upset callers.
• Strong analytical skills, attention to detail, and ability to multitask.
• Ability to work the required shift (11:00 AM to 8:00 PM, Monday through Friday with a Saturday rotation) and be located within 50 miles of Newark, DE.

Preferred Qualifications

While not essential, the following qualifications will give you a competitive edge:

• Experience working in a metric-driven environment, meeting specific service level agreements (SLAs).
• A dedicated team player with a positive demeanor and a passion for delivering exceptional customer service.
• Experience working in the healthcare industry, with a strong understanding of pharmacy operations.

What You'll Gain

At Gainwell Technologies, we're committed to your growth and development. As a member of our team, you'll enjoy:

• A competitive salary ($30,500.00 - $43,500.00 per year) with opportunities for career advancement.
• A flexible work environment, with a hybrid schedule that includes working from our office setting at 945 Paper Mill Rd, Newark, DE.
• A comprehensive benefits package, including a 401(k) employer match, health benefits, and educational assistance.
• Opportunities for professional growth and development through our leadership and technical development academies.
• A culture that values diversity, equity, and inclusion, with a commitment to creating an inclusive environment for all employees.

About Gainwell Technologies

We're an industry leader in healthcare, dedicated to helping our clients deliver better health and human services outcomes. Our company culture is built on collaboration, innovation, and inclusion, with a passion for making healthcare work better for everyone. We're proud to be an Equal Opportunity Employer, committed to a diverse, equitable, and inclusive workplace.

Take the Next Step

If you're ready for a challenging and rewarding role that makes a real difference in healthcare, we encourage you to apply. Join our team and become a vital part of our success story. Apply now and let's discuss how you can grow your career with Gainwell Technologies.

Gainwell Technologies is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.