Experienced Customer Support Specialist – Luxury Fashion E-commerce

Are you a customer-centric individual with a passion for delivering exceptional service in a fast-paced, dynamic environment? Do you have a knack for resolving complex issues with empathy and integrity? If so, we invite you to join blithequark, a leading luxury fashion e-commerce company, as a Customer Support Specialist. At blithequark, we're committed to providing our customers with an unparalleled shopping experience. As a Customer Support Specialist, you'll be the voice of our brand, fielding real-time calls from customers globally and providing world-class service across multiple channels. If you're a motivated and solutions-oriented individual with a flair for luxury fashion, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a fully integrated subsidiary of Amazon, offering customers around the world the best selection from both established and emerging designers. With over 500 international brands and a presence in 165 countries, we're the premier online shopping destination for what's new and what's next in fashion and style. Our commitment to customer satisfaction is unwavering, and we're seeking a talented Customer Support Specialist to join our team.

Key Responsibilities

As a Customer Support Specialist, you'll be responsible for:

• Acting as a Brand Ambassador for blithequark, providing world-class service to all customers
• Being the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat, and/or social media
• Providing customers with critical service and product information, ensuring customer satisfaction
• Demonstrating sound understanding and comprehensive knowledge of blithequark's full range of products and services
• Handling customer inquiries and/or cases through different channels in a timely and professional manner, making decisions in consideration of the policies and procedures within the Service Level Agreement
• Ensuring clear and accurate data capture, providing both quantitative and qualitative insights of customers' voices
• Utilizing a variety of software programs to resolve customer inquiries
• Working with external shipping contractors to assist customers with both domestic and international issues
• Fluency in one of the following languages is preferred: Russian, Korean, Japanese, or Spanish

Requirements

To be successful in this role, you'll need:

• 2+ years of experience within a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality (preferred)
• Excellent verbal and written communication skills
• Ability to handle difficult conversations with a high level of empathy and integrity
• Proficiency in basic math with the ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders
• Ability to work a set schedule, including nights, weekends, and holidays, with required overtime as business needs
• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
• This is a virtual role, requiring a home work area that is free from background noise where you can connect to the internet and work on your deliverables
• Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service
• The ability to meet the blithequark and Amazon Customer Contact Center Work from Home Guidelines and expectations, which includes using a wired, high-speed internet, modem or router w/ Ethernet Port – Customer Support Specialists must connect directly (No Satellite Internet or Wi-Fi)
• Highly proficient with desktop applications such as MS Office and Internet browsers; comfortable working with computers and smartphones
• Ability to quickly learn how to use new websites and apps
• High school diploma or equivalent

What We Offer

As a Customer Support Specialist at blithequark, you'll enjoy:

• A competitive hourly rate of $19.00/hour
• A full-time, direct hire position with opportunities for career growth and development
• A dynamic and fast-paced work environment with a team of like-minded individuals
• A comprehensive benefits package, including medical, financial, and other benefits
• Opportunities for professional growth and development, including training and education programs
• A collaborative and inclusive work environment that values diversity and inclusion
• A chance to work with a leading luxury fashion e-commerce company and be part of a global team

How to Apply

If you're a motivated and customer-centric individual with a passion for luxury fashion, we encourage you to apply for this exciting opportunity. Please submit your application via our internal or external career site. We can't wait to hear from you! Apply Job! Apply for this job