Experienced Full Stack Technical Support / Customer Service Representative – Night Shift Remote Opportunity at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark as a Technical Support / Customer Service Representative on our night shift remote team. As a key member of our global organization, you'll play a vital role in providing top-notch support to our clients, helping them resolve technical issues, and exceeding their expectations.

About blithequark

At blithequark, we're a forward-thinking global organization that's dedicated to nurturing a true people-first, inclusive culture and a genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" year after year. Our team is comprised of talented individuals from over 70 countries, all working together to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.

Career Growth and Personal Development

As a Technical Support / Customer Service Representative at blithequark, you'll have the opportunity to reimagine your career journey and develop "friends for life" along the way. We'll provide you with all the training, technologies, and continuing support you need to succeed. Plus, with a strong focus on career growth and personal development, you'll have access to a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

Key Responsibilities

As a Technical Support / Customer Service Representative on our night shift remote team, you'll be responsible for:

• Providing inbound customer support using a call flow guide
• Resolving technical issues related to hardware, software, and client products
• Tracking, documenting, and retrieving information in databases
• Being an amazing problem-solver
• Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
• Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offering additional products and/or services
• Delivering expert customer experiences...with a smile

Essential Qualifications

To succeed in this role, you'll need:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• The ability to work an evening or overnight schedule
• Technical support experience preferred
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working in a remote or virtual environment
• Familiarity with CRM software and other customer service tools
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills

What's in it for you?

As a Technical Support / Customer Service Representative at blithequark, you'll enjoy a range of benefits, including:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join our team today!

If you're a motivated, customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. As a Technical Support / Customer Service Representative on our night shift remote team, you'll have the chance to make a real impact, grow your career, and join a global organization that's dedicated to making a difference.

Apply now!

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Equal Opportunity Employer

blithequark is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.

EEO Rights

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

Reasonable Accommodation

To request a reasonable accommodation, please click here.

Affirmative Action Plan

If you wish to review the Affirmative Action Plan, please click here. Apply for this job