Experienced Full Stack Contact Center Agent – Customer Service Representative – Remote Opportunity
Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a Contact Center Service Agent, where you'll be the frontline of our operations, ensuring member satisfaction through effective communication, problem resolution, and client education.
About blithequark
blithequark is a leading provider of quality healthcare services, dedicated to making a positive difference in the lives of our members and providers. With a strong commitment to innovation, customer satisfaction, and employee well-being, we're a dynamic and forward-thinking organization that's always looking for talented individuals to join our team.
The Opportunity
As a Contact Center Service Agent at blithequark, you'll play a vital role in providing top-notch assistance to our members and providers, addressing a wide range of inquiries related to insurance, applications, and claims across various product lines such as Medicare and Medicaid. Your role will also include retention of membership, handling dis-enrollments, and escalating issues that require further intervention.
What We Offer
* 100% Remote Work Opportunity: Work from the comfort of your own home, with the flexibility to create a schedule that suits your needs.
- Competitive Salary: Salary will be commensurate with your location, with prior experience in a contact center, healthcare, and/or bilingual language proficiency potentially warranting higher rates.
- Overtime and Quarterly Bonuses: Eligible for overtime and quarterly bonuses averaging $1,100 every three months.
- Career Growth Opportunities: Opportunities for career growth in performance support, Senior Agent roles, people leader roles, business analytics, workforce effectiveness, and other areas.
- Outstanding Benefits Package: Comprehensive benefits package, including Medical, Dental, Vision, Basic Life & Accident Insurance, Flexible Reimbursement Accounts, Employee Assistance Plan, blithequark 401(k) plan, and much more.
Responsibilities
As a Contact Center Service Agent at blithequark, your duties and responsibilities will include:
- Interacting by phone with providers and members to provide information in response to inquiries, concerns, and questions about insurance coverage and products blithequark offers.
- Transferring calls from members and providers to the appropriate department.
- Following-up on inquiries and complaints that have not been resolved.
- Interacting with customers to provide information in response to inquiries about products and services.
- Performing research on billing inquires and claims to provide payments and refunds.
- Acting as a liaison between various departments to address concerns.
- Identifying, researching, and resolving customer issues using the computer system.
- Following-up on customer inquiries not immediately resolved.
- Researching member/provider billing and claims issues.
- Researching payment and refund issues.
- Handling and resolving customer's complaints.
- Ability to navigate through automated information systems to analyze the caller's situation.
- Ability to perform in a fast-paced, changing environment.
- Speaks in a way the customer can understand.
- Serves as liaison between the customer and various departments.
- Other duties as assigned by the management team related to job functions (sort incoming faxes, correspondence, fax transportation forms, etc.).
- May be required to work some overtime as the business requires.
- May be required to work flexible schedules (nights, weekends), or change schedules as it is determined necessary based on the needs of the business, which are subject to change.
- Demonstrates the ability to perform in a highly metric-driven environment, maintaining minimum quality scores or better.
Requirements
To be successful in this role, you'll need:
High School Diploma or GED
.
Work experience in a face-to-face or call center environment
.
- Experience multitasking between programs and completing required data entry of client demographics or client look-up systems while talking to blithequark customers.
Work experience using a corporate email system
.
Experience navigating through system applications on a desktop computer or laptop
.
Adapt to a fast-paced and ever-changing environment
.
Flexibility to work evening and weekends due to business needs
.
Preferred Qualifications
* HIGHLY Preferred: Ability to proficiently read, write, and speak English and either: Russian, Mandarin, Cantonese, or Spanish.
Healthcare industry work experience
.
Call Center experience in a metrics-driven environment
.
Previous healthcare work experience interacting with members and/or providers
.
Hiring Range
* Greater New York City Area (NY, NJ, CT residents): $39,208 - $52,000
- All Other Locations (within approved locations): $34,091 - $49,920
Equal Opportunity Employer
blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates from all backgrounds and perspectives.
How to Apply
If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application through our website: [insert link]. Apply for this job