Experienced Full Stack Customer Sales and Service Representative – Delivering Exceptional Customer Experiences with America's Fastest and Most Reliable Network

Join the blithequark Team: Where Innovation Meets Customer Delight

At blithequark, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. As a leader in the industry, we're driving innovation, creativity, and impact in the world. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're looking for talented individuals like you to join our V Team Life and be part of a dynamic organization that's shaping the future of technology and customer experience.

About the Role

As a Customer Sales and Service Representative at blithequark, you'll play a critical role in delivering an exceptional customer experience to our valued customers. With your superior sales and customer service skills, and excitement for technology, you'll be the face of blithequark, providing solutions and support to our customers. You'll work alongside other talented people, transforming the way people, businesses, and things connect with each other.

Key Responsibilities:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers.
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Responding to requests from customers about blithequark products and services.
• Verifying service order accuracy and completeness and making corrections/changes as needed.
• Negotiating the collection of overdue bills.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
• Managing various systems and work tools while engaging on the phone with customers.

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations.

Essential Qualifications:

• High school diploma or equivalent required.
• 1-2 years of relevant experience in customer service or sales.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong problem-solving and analytical skills.

Preferred Qualifications:

• Related Associate Degree or 2+ years of relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in empowering our employees to grow and thrive. We offer a range of career development opportunities, including training programs, mentorship, and education assistance. Our employees are encouraged to take ownership of their career paths and pursue their passions.

Work Environment and Company Culture

We pride ourselves on a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our employees are valued, connected, and empowered to reach their potential and contribute their best. We celebrate diversity and promote equality in the workplace.

Work-Life Balance:

• Flexible work arrangements, including remote work options.
• Competitive pay and benefits package.
• Opportunities for career growth and development.
• Recognition and rewards for outstanding performance.

Compensation and Benefits

We offer a comprehensive compensation package that includes:

• Competitive salary range: $577.00 - $1,775.00 weekly (dependent on location and experience).
• Incentive-based compensation with the potential to earn more.
• Health and wellness benefits.
• 401(k) Savings Plan.
• Stock incentive programs.
• Paid time off.
• Adoption assistance and tuition assistance.

How to Apply

If you're passionate about delivering exceptional customer experiences and driving innovation, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and cover letter, to join our team.

We're an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.