Experienced Full-Time Customer Service & Sales Representative – Hybrid Role with Flexible Work Arrangements at Blithequark

Join the Team at Blithequark and Revolutionize Customer Experience

Blithequark, a global leader in communications and technology, is seeking a highly skilled and motivated Customer Service & Sales Representative to join our dynamic team. As a hybrid role, this position offers the flexibility to work from home 1-2 days a week and in our state-of-the-art center 3-4 days a week. If you're passionate about delivering exceptional customer experiences and driving sales growth, we want to hear from you!

About Blithequark

At Blithequark, we're dedicated to redefining customer service and creating meaningful connections with our customers. Our team is driven by a passion for innovation, excellence, and customer satisfaction. We're committed to providing our customers with the latest technology, services, and offers that meet their evolving needs. As a member of our team, you'll have the opportunity to make a real impact and drive business growth.

Key Responsibilities

• Provide exceptional customer experiences through effective communication, active listening, and problem-solving skills
• Identify upsell opportunities and make recommendations to customers with the latest technology, services, and offers
• Handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices
• Address existing customer needs, including billing and payment, plan changes, upgrades, and technical support
• Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records
• Simplify the explanation of customer bills, rate plans, and features of Blithequark's products and services
• Perform basic troubleshooting and engage Tier 3 support to resolve customer-impacting issues
• Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
• Meet monthly sales goals and deliver personalized recommendations for our latest products and services

What We Offer

Competitive Compensation and Benefits

As a Customer Service & Sales Representative at Blithequark, you'll enjoy a competitive hourly rate of $16.16 - $17.41, plus up to $12,000 in commissions yearly if all sales goals are met. Our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• 401(k) plan
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Additional sick leave beyond what state and local law require
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible Blithequark mobility plans and accessories, Blithequark internet (and fiber where available), and Blithequark phone

Career Growth and Development

At Blithequark, we believe in investing in our employees' growth and development. As a Customer Service & Sales Representative, you'll have access to:

• Paid training and additional resources to support success in your new role
• Opportunities for cross-training and career advancement
• Training on the latest technology, devices, and Blithequark's entire lineup of products, services, and promotions

Requirements

Essential Qualifications

• Call center or customer service experience
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
• Occasional overtime may be required

Preferred Qualifications

• Previous experience in sales or a related field
• Knowledge of telecommunications or a related industry
• Excellent communication and problem-solving skills

Work-from-Home Requirements

If selected for this role, you'll need to:

• Have verified internet service (secure, reliable, and dedicated high-speed internet is required to support business needs)
• Have an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• Comply with Blithequark's work-from-home standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
• Participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)

Why Join Blithequark?

At Blithequark, we're committed to creating a work environment that's inclusive, supportive, and rewarding. As a Customer Service & Sales Representative, you'll have the opportunity to:

• Make a real impact on our customers' lives
• Develop new skills and expertise
• Grow your career in a dynamic and fast-paced industry
• Enjoy a competitive compensation and benefits package
• Be part of a team that's passionate about innovation and customer satisfaction

Apply Now!

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at Blithequark. Join our team and help us revolutionize customer experience!