Experienced Customer Service Representative – On-Site Repair Coordination and Process Improvement

Are you a customer-focused professional with a passion for delivering exceptional service and driving process improvements? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a pioneering leader in digital technologies, as an Experienced Customer Service Representative. At blithequark, we're committed to providing our customers with the highest level of service and support. As a key member of our team, you'll play a critical role in ensuring that our customers receive prompt, professional, and personalized attention from start to finish. Your expertise and dedication will help us exceed our service goals and drive business growth.

About blithequark

blithequark is a cutting-edge technology company that's revolutionizing the way we live and work. Our innovative solutions and products are designed to make a real difference in people's lives, and we're passionate about delivering exceptional customer experiences that exceed expectations. As a valued member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for innovation, collaboration, and customer satisfaction.

Responsibilities

As an Experienced Customer Service Representative, you'll be responsible for:

• Overseeing customer repair requests from start to finish, ensuring that every interaction is professional, courteous, and responsive to customer needs
• Working closely with Repair Technicians to schedule and prioritize customer repairs, ensuring that every repair is completed efficiently and effectively
• Ensuring that invoices are accurate and sent to customers in a timely manner, maintaining a high level of attention to detail and accuracy
• Running reports and analyzing data to identify trends and opportunities for process improvements, recommending changes to management to drive productivity and efficiency
• Participating in and/or leading improvement activities to meet and exceed service goals, collaborating with cross-functional teams to drive business growth and customer satisfaction

Skills and Qualifications

To succeed in this role, you'll need:

• A Bachelor's Degree and 2 to 5 years of customer service experience, or a combination of education and experience and/or demonstrated accomplishments
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders
• Attention to detail, with a focus on accuracy and quality in every interaction
• Ability to work independently and as part of a team, with a strong sense of self-motivation and initiative
• Ability to pass a background check and drug screen, as required by blithequark's policies and procedures

Work Environment and Culture

As a valued member of our team, you'll enjoy a dynamic and supportive work environment that's designed to foster collaboration, innovation, and growth. Our office is located in Bartlesville, OK, and we offer a range of benefits and perks to support your well-being and success, including:

• Competitive hourly rate: $20-$25/hour
• Comprehensive benefits package, including dental insurance, health insurance, paid time off, and vision insurance
• Opportunities for career growth and professional development, with a focus on continuous learning and improvement
• Collaborative and supportive team environment, with a strong sense of camaraderie and shared purpose

Application and Selection Process

If you're a motivated and customer-focused professional with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We'll review your application and contact you to discuss your qualifications and experience.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion in all aspects of our business. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives.

Application Question(s)

* Do we have your permission to text you regarding your application?

Education

* Bachelor's (Preferred)

Experience

* Customer service: 2 years (Required)

Ability to Commute

* Bartlesville, OK 74006 (Required)

Work Location

* In person Apply Job! Apply for this job