Experienced Customer Service Representative – Remote Opportunity with blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than blithequark, a leading provider of innovative solutions and services. We're seeking a highly motivated and dedicated Customer Service Representative to join our remote team, working from the comfort of your own home. As a key member of our team, you'll be responsible for providing top-notch customer support, resolving issues, and exceeding customer expectations. If you're a people person with excellent communication skills, a positive attitude, and a passion for learning, we want to hear from you.

About blithequark

blithequark is a forward-thinking organization that's committed to pushing the boundaries of what's possible. Our team is comprised of talented individuals who share a common goal: to deliver exceptional results and make a meaningful impact. We're proud of our family-owned and operated heritage, which has enabled us to maintain a friendly, approachable atmosphere that's perfect for those who value collaboration and teamwork.

Job Summary

As a Customer Service Representative with blithequark, you'll be responsible for:

• Answering inbound calls and assisting customers with their inquiries and requests
• Capturing information and entering data into our customer service database in a timely manner
• Operating our customer service database and reading relevant call-handling instructions
• Relaying messages and routing calls to the appropriate resources
• Following up on calls with clerical duties and liaising with other departments
• Providing personalized customer service at the highest level, with a focus on quality, teamwork, service, adaptability, integrity, and ownership

Requirements

To be considered for this role, you'll need to meet the following requirements:

• High School Diploma or GED Equivalent
• Ability to pass a criminal background check
• Reliable Internet connection and attendance
• Pleasant and friendly mannerisms, with a sound knowledge of telephone etiquette
• Basic computer navigation skills
• Quick and correct typing – ability to create grammatically correct responses without spelling errors
• Positive attitude and a passion for learning
• Goal-Oriented and emphasizes accountability for delivering results
• Ability to uphold our company values: Quality, Teamwork, Service, Adaptability, Integrity, and Ownership

Preferred Qualifications

While not required, previous call center experience, customer service experience, utilities customer service experience, and medical office setting customer service experience are highly desirable.

Position Details

* Full-Time remote position

• Interview process: Interviews will be conducted in a group setting with other candidates, virtually (Google Meets)
• Starting Pay:

+ $15.00/hr for the first month + $16.00/hr after the first month + $17.00/hr after mastering Tier 3 + $18.00/hr after mastering Specialty and Dispatch

• Training Details:

+ The training will be for 3 weeks and will also take place on the weekends + Remote training will be done ONLINE + Week 1: Monday through Friday + Week 2: Monday through Thursday + Saturday + Week 3: Monday through Thursday + Sunday

• Work Schedule:

+ Your work schedule availability will be discussed during your live group interview with the hiring manager + 40 hour week shifts will cover anywhere from 6AM to 10PM + It will be 4 weekdays and 1 Saturday or 1 Sunday + Weekends are mandatory

Benefits

As a valued member of our team, you'll enjoy:

• Medical, Dental & Vision Insurance
• 401(k) with company-matched funds
• Robust Paid Time-Off Package, including Mental Health Time-Off
• Fun, flexible, and casual work environment/culture
• Top-of-the-line training and development
• Rewards & Incentives
• Opportunity for growth!

Equal Employment Opportunity

blithequark provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

How to Apply

If you're a motivated and dedicated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job! Apply for this job