Experienced Customer Service Representative – Remote Contact Center Chat Support

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Remote Contact Center Chat Representative. As a key member of our customer support team, you will play a vital role in providing top-notch service to our members through various digital channels, including chat, messaging, email, and phone.

About blithequark

At blithequark, we're more than just a financial institution – we're a community-driven organization committed to empowering our members to achieve their financial goals. With a rich history dating back to 1956, we've grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our Core Values are built on the principles of faith, love, and inclusivity, and we strive to create a safe, welcoming environment for all employees and members.

A Day in the Life of a Remote Contact Center Chat Representative

As a Remote Contact Center Chat Representative, you will be responsible for:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of blithequark's products and services.

Skills and Qualifications

To succeed in this role, you will need:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Must meet the requirements for our Telecommuting Program (more information below).
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Telecommuting Requirements

As a Remote Contact Center Chat Representative, you will be required to:

• Have a dedicated workspace.
• Maintain a secure and strong internet connection.
• Not be a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
• Work in an environment free from loud noises or outside distractions.

Training and Onboarding

The first 60 days of your employment will be spent on-site at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge, where you will receive comprehensive training and onboarding.

Why Join blithequark?

At blithequark, we offer a dynamic work environment, competitive compensation, and a range of benefits that will support your personal and professional growth. Our full-time employees enjoy:

• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Retiree insurance for eligible employees.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities.

Compensation and Benefits

* Pay Type: Hourly

• Min Hiring Rate: $17.00
• Max Hiring Rate: $20.80
• Required Education: High School

If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark. Apply for this job