Clinic Administrator

Position Title: Clinic Administrator (Internal Title - Clinic Director, Stamford) Department: Americares Free Clinics Location: Stamford, CT Key Relationships: Reports to: Senior Director, Clinic Operations Direct Reports: 4 direct reports (Associate Director of Nursing, 2 Patient Care Coordinators, Medical Provider) + indirect reports (1-2) Assignment Type: Full time – Monday through Friday, 9 am – 5 pm Compensation: $96,100 to $109,300 Benefits: Click here to learn more about our benefits! Application Requirements: Resume, completed application questions About Americares: Americares is a health-focused relief and development organization that helps people and communities around the world access health in times of disaster and every day. Each year, Americares reaches 85 countries on average, including the United States, with life-changing health programs, medicine, medical supplies, and emergency aid. Americares is one of the world’s leading nonprofit providers of donated medicine and medical supplies. For more information, visit americares.org. Americares Values: We create global community, treating people as they want to be treated. We respond effectively and responsibly, putting plans into practice. We embed ethics and equity in our work and workplace. We are better together; partnership is at our core. We ask and listen, to create sustainable solutions for a healthier tomorrow. We commit to quality, growing and improving to ensure individuals and communities thrive. About the position: The Administrative Clinic Director is responsible for overseeing the daily operations, strategic planning, and administrative functions of the primary care clinic to support the delivery of safe, high-quality patient care. This role works closely with the Associate Director of Nursing to ensure a seamless, efficient clinic experience for both patients and staff. Key areas of focus include operational excellence, team leadership, staff training and supervision, regulatory compliance, patient satisfaction, and facilities oversight. Key Outcomes: In the first 90 days, the Administrative Clinic Director will:

• Complete all Americares new hire orientation and mandatory compliance trainings (100%).
• Demonstrate understanding of and alignment with Americares values in daily interactions (qualitative feedback from peers and supervisors).
• Review all current SOPs, policies, and regulatory requirements, and identify any clarifications needed
• Shadow Patient Care Coordinators, clinical staff, and providers to understand workflows
• Gain proficiency with ATHENA EHR and UKG systems (basic navigation and reporting).
• Hold 1:1 introductory meetings with all direct reports and key leadership members
• Assist with the orientation and welcoming of new volunteers, while ensuring adequate channels of communication.
• Establish consistent and timely mechanisms of communication for staff.

In the first 6 months, the Administrative Clinic Director will:

• Implement at least 2 improvements to administrative or clinical workflows based on your assessment of processes.
• Develop a plan to increase unique patients and patient visits
• Ensure eligibility and income verification process is consistent across all PCC staff
• Oversee claims processing and VOS completion in ATHENA with ≥90% accuracy.
• Create and maintain updated daily schedules with ≤5% unscheduled coverage gaps.
• Develop a potential plan to improve patient no-show/cancellation rate by 5% through monitoring and outreach initiatives.
• Complete at least 1 safety drill and provide staff with corrective action feedback (100% participation).
• Provide initial performance feedback to direct reports and establish professional development goals for each (100% completion).

In the first year, the Administrative Clinic Director will:

• Sustain ≥95% accuracy in claims, VOS, and compliance documentation.
• Active participation in at least 2 Quality Improvement initiatives with measurable impact on patient care or clinic efficiency.
• Demonstrate measurable increase in provider productivity (e.g., 5–10% more visits per provider per month).
• Engage with all community resource partnerships to create relationships and flow of information.in collaboration with the Executive Director.
• Maintain ≤10% staff turnover rate through proactive engagement and development initiatives.
• All direct reports meet or exceed annual performance expectations (≥80% at “meets” or higher).
• Document at least 3 examples of improved collaboration between administrative and clinical staff.
• Achieve 100% compliance on all external inspections/regulatory visits with no major findings.
• Complete annual review of all required education
• Ensure 100% of staff participate in required safety and compliance trainings.
• Lead the development of the annual clinic operations plan in alignment with Americares goals.
• Proficiency in obtaining data from Athena through canned or newly developed reports that meet the needs of the clinic.

Duties and Responsibilities: Clinic Operations Management

• In conjunction with the leadership team and the Americares Free Clinic Directors, assist in the development, implementation, and maintenance of the Standard Operating Procedures (SOPs).
• Ensures that administrative staff and clinical staff are in alignment with organizational goals.
• Oversee patient care coordinator(s) and clinical staff while optimizing their workflow processes.
• Oversight of patient satisfaction while ensuring prompt resolution of any patient complaints in a respectful and professional manner.
• Oversight of the eligibility and income verification process performed by the Patient Care Coordinators.
• Manage and optimize patient assistance programs, donations, and purchasing of medications.
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