Experienced Customer Service Representative for Pediatric Health System - Providing Exceptional Support to Patients and Families in Minnesota and Wisconsin

Welcome to blithequark

blithequark is one of the largest pediatric health systems in the United States, dedicated to providing exclusive care to children from before birth through young adulthood. As an independent and not-for-profit system since 1924, blithequark serves kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics, and seven rehabilitation sites. We pride ourselves on being The Kids Experts in our region, regularly ranked by U.S. News & World Report as a top children's hospital. You can find us on Facebook @blithequark or on Twitter and Instagram @blithequarkmn. Please visit blithequark.org to learn more about our mission and values.

About the Role

We are seeking an experienced Customer Service Representative to join our team at blithequark. This position is currently working in person, onsite at our blithequark Business Center Campus in Edina, Minnesota, but will return to fully remote work in the future. As a Customer Service Representative, you will provide timely response and resolution to inquiries on account balances of the uninsured and underinsured patients, as well as other patient out-of-pocket expenses related to co-insurance and deductibles.

Key Responsibilities

• Respond to initial patient-family requests and provide detailed explanations of patient billing information
• Resolve patient-family questions and perform follow-up on outstanding concerns
• Collaborate with other departments to research patient billing history
• Demonstrate excellent customer service and communication skills in all interactions
• Work effectively with a wide variety of PC applications and systems
• Maintain accurate and detailed records of patient interactions and resolutions

Qualifications and Requirements

To be successful in this role, you will need:

• High School Diploma or equivalent work experience
• 3-5 years of customer service experience, preferably in a healthcare or medical billing environment
• Excellent communication and customer service skills, both written and verbal
• Working knowledge of billing and follow-up processes, as well as HIPAA privacy standards and PCI compliance regulations
• Proficient use of computer systems, applications, and phone systems
• Basic knowledge of medical terminology and ability to learn quickly
• Strong time management skills, with the ability to manage multiple priorities and a heavy workload in a high-stress atmosphere
• Flexibility to perform other tasks as needed in an active work environment with changing work needs

Preferred Qualifications

• Experience working in a pediatric healthcare environment
• Knowledge of medical billing and insurance procedures
• Certification in customer service or a related field
• Bilingual or multilingual skills

What We Offer

At blithequark, we are committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Service Representative, you can expect:

• Competitive pay and benefits package
• Opportunities for professional growth and advancement
• Comprehensive training and development programs
• A dynamic and supportive team environment
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance

Career Growth and Development

At blithequark, we are dedicated to helping our employees grow and develop in their careers. As a Customer Service Representative, you will have access to:

• Comprehensive training and development programs
• Mentorship and coaching from experienced professionals
• Opportunities for advancement and career progression
• Cross-training and rotation programs to expand your skills and knowledge
• Tuition reimbursement and education assistance programs

Work Environment and Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. As a Customer Service Representative, you can expect:

• A dynamic and supportive team environment
• Recognition and rewards for outstanding performance
• Opportunities for socialization and team-building activities
• A commitment to diversity, equity, and inclusion
• A focus on employee well-being and work-life balance

Compensation and Benefits

At blithequark, we offer a competitive pay and benefits package to our employees. As a Customer Service Representative, you can expect:

• A competitive hourly rate
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with employer match
• Paid time off and holidays
• Flexible work arrangements, including remote work options

Conclusion

If you are a motivated and customer-focused individual with a passion for providing exceptional support to patients and families, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will play a critical role in ensuring that our patients and families receive the highest level of care and support. Don't miss out on this opportunity to make a difference in the lives of others - apply today!