Experienced Customer Service and Repair Representative – Global Technology Leader in Industrial Automation and Digital Industries

Join the Team at blithequark: Pioneers in Industrial Automation and Digital Solutions

blithequark is a global technology leader with a rich history spanning over 130 years, operating in more than 100 countries, and comprising five focused business units: Electrification, Industrial Automation, Motion, Power Grids, and Robotics & Discrete Automation. We are at the forefront of innovation, providing cutting-edge products, systems, and services that enhance energy efficiency, reliability, and productivity for industrial, utility, and infrastructure customers. Our commitment to excellence has earned us a place among the Global Fortune 500 companies.

About the Role: Customer Service/Repair Representative

We are seeking a highly skilled and motivated Customer Service/Repair Representative to join our team in Bartlesville, OK. As a key member of our customer service team, you will interface with customers, repair technicians, manufacturing, and logistics personnel to coordinate customer property returns for paid repair or warranty processing and shipment back to them. This role requires a unique blend of technical knowledge, problem-solving skills, and exceptional customer service abilities.

Key Responsibilities:

• Manage repairs from customer/channel requests through delivery for Bartlesville (and possibly Warminster, PA location), ensuring timely and efficient processing.
• Request and enter required information per written process to execute repairs, maintaining accurate records and ensuring compliance with company policies.
• Manage repair priorities with repair technicians as appropriate to meet schedules and Key Performance Indicators (KPIs).
• Lead problem resolution activities, addressing capacity and material constraints, customer issues, and urgent repair turnarounds.
• Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customers.
• Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business.
• Run reports, review detailed datasets, and recommend process changes that lead to improved KPI delivery.
• Participate in and/or lead improvement activities deemed appropriate to meet/exceed service goals.
• Support other roles or tasks as requested by management.

Requirements and Qualifications:

To be successful in this role, you will need:

• Bachelor's Degree in a relevant field.
• 2 to 5 years of experience in customer service, repair order management, or a related field; alternatively, a special combination of education and experience and/or demonstrated accomplishments.
• Excellent communication and problem-solving skills, with the ability to work effectively with customers, repair technicians, and internal stakeholders.
• Strong analytical and organizational skills, with the ability to prioritize tasks and manage multiple repair orders simultaneously.
• Proficiency in using computer systems and software applications to manage repair orders, track inventory, and generate reports.

Preferred Qualifications:

• 2 years of experience in customer service, with a focus on industrial automation or digital industries.
• 2 years of experience in managing repair priorities for customers.
• 2 years of experience in documentation and reporting.
• 2 years of experience in problem resolution activities.

What We Offer:

At blithequark, we are committed to providing a supportive and inclusive work environment that fosters growth and development. Our benefits package includes:

• Competitive hourly rate: $22.00 - $25.00 per hour.
• Full-time position with 40 hours per week.
• Comprehensive benefits package, including:
  • Dental insurance.
  • Vision insurance.
  • Health insurance.
  • 401(k) plan.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.

Why Join blithequark?

At blithequark, we value our employees and strive to create a work environment that is engaging, challenging, and rewarding. By joining our team, you will have the opportunity to:

• Work with a global technology leader in industrial automation and digital industries.
• Contribute to the development and implementation of innovative products and solutions.
• Collaborate with a diverse and talented team of professionals.
• Grow and develop your skills and career.

How to Apply:

If you are a motivated and customer-focused individual with a passion for industrial automation and digital industries, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to join our team at blithequark.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.