Experienced Customer Service Representative - Work From Home in Nebraska
Are you a passionate and dedicated individual looking to make a meaningful impact in the lives of others? Do you thrive in a dynamic environment where no two days are ever the same? If so, we invite you to join blithequark, a leading health insurance provider in Nebraska, as a Customer Service Representative. As a member of our team, you will have the opportunity to work from home, serving as the primary customer interface for inquiries, and making a real difference in the lives of our members.
About blithequark
At blithequark, we exist to be there for people in the best and hardest moments of their lives. Our team is the power behind that promise, and we're seeking forward-thinking professionals like you to join us in delivering on it. As a member of Team Blue, you'll find purpose, opportunities, and the support you need to build a meaningful career and make a powerful impact in our community.
Job Summary
As a Customer Service Representative, you will be responsible for handling incoming phone calls and providing exceptional service to our members. You will be the primary customer interface, informing and educating members about our products and services, and serving as their advocate. You will use established best practices, attend ongoing training, and utilize resources and tools to serve as the expert in navigating the challenging world of insurance.
Key Responsibilities
* Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail
- Researches customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues
- Elevates sensitive customer requests when necessary
- Complies with State and Federal regulations and mandates, which are continually changing
- Remains current on knowledge of diverse products and proactively recommends items needed by customers to increase customer satisfaction and improve transaction profitability
Requirements
* High School Diploma or Equivalent
- Three years of experience in a complaint-type customer service office setting (health insurance or related field preferred)
- Availability for training 9-12 weeks in length
- Reliable internet service provider and dedicated, distraction-free workspace
Preferred Qualifications
* Basic medical/dental terminology and contract interpretation
- Experience working in a dynamic environment with changing regulations and policies
What We Offer
* Competitive salary: $39,520 annually
- Comprehensive benefits package, including health benefits effective the 1st of the month following start date
- Full-time position (40 hours per week)
- Opportunity to work from home anywhere in the State of Nebraska or local Omaha metro area
- 9-12 weeks of live virtual training: 8:00am - 4:30pm (Central Time Zone), Monday to Friday
- Ongoing training and professional development opportunities
- Collaborative and supportive work environment
- Opportunities for career growth and advancement
About Our Culture
At blithequark, we believe that diversity of experience, perspective, and background leads to a better workplace for our employees and a better product for our customers and members. We are an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans. We strongly believe in creating a workplace that is inclusive, respectful, and supportive of all employees.
How to Apply
If you're passionate about helping people along their health journeys and are looking for a challenging and rewarding career opportunity, we invite you to apply. Please visit our website at NebraskaBlue.com/Careers to learn more about what makes blithequark an exceptional place to work. We welcome applications from candidates who are passionate about delivering exceptional customer service and making a difference in the lives of others. Apply Job!
About blithequark
blithequark is a leading health insurance provider in Nebraska, dedicated to adding more good, healthy years to people's lives by supporting our customers and the Nebraska community at large. With more than 80 years of experience behind us, we're continuously innovating to drive health care forward while meeting the needs of our members and state. If you're passionate about helping people along their health journeys, we invite you to explore our career offerings and join our team of dedicated professionals. Apply for this job