Experienced Customer Support Associate – Remote or Chicago Location

Are you a customer-centric individual with a passion for problem-solving and a knack for building strong relationships? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark, a rapidly growing tech company revolutionizing the manufacturing industry with our innovative platform. As a Customer Support Associate at blithequark, you will play a critical role in delivering exceptional customer experiences, working closely with our internal engineering and customer success teams to ensure our customers receive the support they need to succeed. If you're a motivated and organized individual with a strong desire to learn and grow, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a Series A funded startup headquartered in Chicago's River West neighborhood. Our mission is to empower manufacturers to reduce costs, increase visibility, and drive efficiency through our simple yet powerful platform. With a talented team of experts and a growing customer base, we're poised for rapid growth and expansion. As a member of our team, you'll have the opportunity to contribute to our success and shape the future of our company.

Key Responsibilities

As a Customer Support Associate at blithequark, your primary responsibilities will include:

• Handling incoming customer questions and concerns via email and our Hubspot support portal
• Interfacing with internal sales and customer success teams to ensure pilots and existing customers receive the support they need
• Working with the engineering team to escalate and investigate bugs and product questions
• Utilizing Notion and other tools to manage internal processes and information

Preferred Experience

While we welcome candidates from all backgrounds, we're looking for individuals with the following experience and skills:

• Strong problem-solving skills, with the ability to distill solutions from multiple sources of information
• Experience working in a customer service role, preferably in a fast-paced environment
• Ability to learn new systems and tools quickly
• Excellent communication and interpersonal skills
• Strong organizational and time management skills

Why Join blithequark?

At blithequark, we offer a unique and dynamic work environment that's perfect for motivated and ambitious individuals. Here are just a few reasons why you might love working with us:

• Every team member is critical to our success, which means you'll have responsibilities that directly impact our business – immediately
• We're a cross-functional team that thrives in collaborating and supporting colleagues
• Our vision is massive, and we have the team, technology, and customer base to support that growth
• We're a fast-paced and talented team, with each member at the top of their field
• We believe in building a balanced life, and we support our team members in achieving their goals and aspirations
• We see our customers as long-term partners, not just cash cows, and we're committed to making the industry succeed

Why This Might Not Be a Fit for You

While we're excited to welcome new team members, we're not the right fit for everyone. Here are a few reasons why:

• You don't enjoy interacting with people, as this is a customer-facing role that requires you to take customer calls and triage work with your internal team
• You're unorganized, not a strong note taker, or poor communicator
• You're easily stressed or not used to fast-paced work
• You prefer to be a siloed worker
• You're not a hands-on individual or motivated to get stuff done quickly – no task is too small or too large for this role

Benefits

At blithequark, we believe in taking care of our team members and offering a range of benefits to support their well-being and success. Here are just a few of the perks you can expect:

• Unlimited PTO, with a minimum of 2 weeks – we value work-life balance and want our team members to feel supported, restored, and ready to take on the day
• Flexible work schedule – you can be fully remote, partially remote, or work from one of our co-working locations in Charlotte or downtown Chicago
• 401(k) plan
• Health insurance (medical, vision, and dental)
• Opportunities for professional growth and development – we're committed to helping our team members achieve their goals and aspirations

Compensation

We offer a competitive salary range of $40k - $50k, depending on experience.

How to Apply

If this role seems like a fit, we'd love to learn more about your experience and goals. Please apply through our website, and we'll be in touch to discuss your application. Apply Job! Apply for this job