Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with America’s Fastest and Most Reliable Network

At blithequark, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. As a Customer Sales and Service Representative, you'll be at the forefront of this mission, delivering exceptional customer experiences that exceed expectations and build lifelong relationships. If you're a sales and customer service superstar with a passion for technology and a drive to succeed, we want to hear from you!

About blithequark

blithequark is a leading provider of innovative communication and technology solutions that empower people to live, work, and play in a connected world. Our V Team is a community of talented individuals who share a common goal: to make a meaningful impact in the lives of our customers and communities. We're proud to be a leader in the industry, with a reputation for excellence, innovation, and customer satisfaction.

Your Role

As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience to our valued customers. You'll be the face of blithequark, answering incoming calls, responding to customer inquiries, and resolving issues in a timely and professional manner. Your goal will be to instill confidence and loyalty in our customers, while also meeting sales goals and delivering outstanding customer service.

Key Responsibilities

* Answer incoming calls from customers and respond to requests about installation, disconnection, or changes to service

• Instill confidence and loyalty in customers through thoughtful listening and utilizing knowledge of blithequark's products and services
• Identify customer needs and proactively offer our products and services to meet monthly sales goals and deliver an outstanding customer experience
• Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Respond to requests from customers about blithequark products and services
• Verify service order accuracy and completeness and make corrections/changes as needed
• Negotiate the collection of overdue bills
• Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Manage various systems and work tools while engaging on the phone with customers

What We're Looking For

* A true consultative salesperson with a passion for meeting sales goals and building relationships with customers

• A deep interest in learning about customers, business challenges, and industry trends
• The ability to diffuse sensitive situations with empathy and effective communication skills
• A drive to provide exceptional customer service and take ownership of customer concerns
• A willingness to learn and adapt to new technologies and processes
• A strong work ethic and ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

What We Offer

* A competitive compensation package with opportunities for growth and advancement

• A comprehensive benefits program, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• A collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging
• Opportunities for professional development and training to help you succeed in your role
• A dynamic and supportive team environment that values diversity and inclusion

Work Environment

As a remote Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. You'll have the flexibility to work in a comfortable and productive environment, while also being part of a larger team that's dedicated to delivering exceptional customer experiences.

Equal Employment Opportunity

blithequark is an equal opportunity employer, committed to celebrating our employees' differences and fostering a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We're proud to be a leader in the industry, with a reputation for excellence, innovation, and customer satisfaction.

How to Apply

If you're a motivated and customer-focused individual with a passion for sales and service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture, benefits, and career opportunities. We can't wait to hear from you! Apply Now! Apply for this job