Experienced Customer Support Associate – Remote or Chicago Location

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a rapidly growing tech company revolutionizing the manufacturing industry with our innovative platform. As a Customer Support Associate, you will be at the forefront of our customer success journey, working closely with our internal teams to provide top-notch support and drive business growth.

About blithequark

blithequark is a Series A funded startup headquartered in Chicago's River West neighborhood. Our mission is to empower manufacturers to reduce costs, increase visibility, and drive efficiency through our simple yet powerful platform. With a talented team of experts and a growing customer base, we are poised for rapid expansion and are seeking a skilled Customer Support Associate to join our ranks.

Key Responsibilities

As a Customer Support Associate at blithequark, you will be responsible for:

• Handling incoming customer questions and concerns via email and our Hubspot support portal
• Interfacing with internal sales and customer success teams to ensure pilots and existing customers receive seamless support
• Collaborating with our engineering team to escalate and investigate bugs and product questions
• Utilizing Notion and other tools to manage internal processes and information
• Providing exceptional customer support experiences that drive customer satisfaction and loyalty

Preferred Qualifications

* Strong problem-solving skills, with the ability to distill solutions from multiple sources of information

• Experience working in a customer service role, preferably in a fast-paced environment
• Ability to learn new systems and tools quickly, with a willingness to adapt to changing priorities
• Excellent communication and interpersonal skills, with a customer-centric approach
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines

Why Join blithequark?

* As a Series A funded startup, every team member is critical to our success, and you will have responsibilities that directly impact our business from day one

• We are a cross-functional team that thrives in collaborating and supporting colleagues, with a culture that values open communication and transparency
• Our vision is massive, and we have the team, technology, and customer base to support that growth, offering opportunities for career advancement and professional development
• We believe in building a balanced life, with a flexible work schedule and unlimited PTO policy that allows you to recharge and pursue your passions
• You will have the opportunity to learn from an incredibly talented team and work on complex problems that require creative solutions

Why This Role Might Not Be a Fit for You

* You do not enjoy interacting with people, as this role requires frequent customer contact and collaboration with internal teams

• You are unorganized, not a strong note taker, or poor communicator, which can impact your ability to provide effective support and collaborate with colleagues
• You are easily stressed or not used to fast-paced work, which can be challenging in this role
• You prefer to work in a siloed environment, without opportunities for collaboration and teamwork
• You are not a hands-on individual or motivated to get things done quickly, as this role requires a high level of energy and initiative

Benefits

* Unlimited PTO, with a minimum of 2 weeks, to ensure you have time to recharge and pursue your passions

• Flexible work schedule, with options for remote work or co-working in one of our locations in Charlotte or downtown Chicago
• 401(k) plan to help you plan for your future
• Health insurance (medical, vision, and dental) to support your well-being
• Opportunities for professional development and career advancement, with a focus on building a balanced life

Compensation

* $40k - $50k, depending on experience, with opportunities for growth and advancement If you are a motivated and customer-centric individual with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity to join blithequark's team. Apply for this job