Experienced Customer Service Representative (Remote in Texas) – Delivering Exceptional Pet Parent Experiences

Are you a people person with a passion for helping others? Do you thrive in fast-paced environments where no two conversations are ever the same? If so, we may have the purr-fect opportunity for you to join blithequark's award-winning customer service organization as a full-time Customer Service Representative.

About blithequark

blithequark is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. Our mission is to provide an unparalleled shopping experience for pet parents, and we're seeking talented individuals who share our passion for delivering exceptional customer service. With a focus on innovation, teamwork, and a commitment to excellence, blithequark is the perfect place for those who want to make a difference in the lives of pets and their owners.

What You'll Do

As a Customer Service Representative at blithequark, you'll be the face of our company, engaging directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet to finding that perfect chew toy or problem-solving when something doesn't go as planned. Your responsibilities will include:

• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution
• Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and Team Members alike
• Engaging with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration
• Operating with a willingness to learn, sharing feedback, and being open-minded to grow and develop your skills

What You'll Need

To succeed in this role, you'll need:

• 2 years of customer service experience
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Ability to pass a background check

Technical Requirements

To ensure a seamless customer experience, you'll need:

• A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience
• A work area acceptable for webcam use
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed)
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify

Why blithequark Customer Service?

At blithequark, we're not just looking for customer service representatives – we're looking for team members who are passionate about delivering exceptional experiences for our customers. Our culture is built on the principles of:

• YOU BELONG: We're a place where you can be your authentic self, and we celebrate the diversity of our team members.
• YOU CAN GROW: We're committed to helping you develop your skills and advance your career.
• YOU CAN MAKE A DIFFERENCE: We empower our team members to be curious, ask questions, and bring ideas forward.
• YOU WILL GET SUPPORT: We provide ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: We offer competitive wages, medical & dental insurance, 401k, and more!

Equal Opportunity Employer

blithequark is committed to equal opportunity and values and embraces diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

How to Apply

If you're ready to join a dynamic team that's passionate about delivering exceptional customer experiences, click the link below to apply: Apply Job! Apply for this job