Experienced Customer Support Specialist – Delivering Exceptional Hearing Care Solutions
Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join blithequark, a leading provider of innovative hearing care solutions, as a Customer Support Specialist. In this role, you will be the face of our company, providing top-notch support to our customers through various mediums, ensuring a hallmark of excellence in customer satisfaction and support.
About blithequark
At blithequark, we are dedicated to revolutionizing the hearing care industry with cutting-edge solutions that empower individuals to live life to the fullest. Our team is comprised of passionate professionals who share a common goal: to provide exceptional service and support to our customers. As a Customer Support Specialist, you will be an integral part of this mission, working closely with our customers to resolve issues, answer questions, and provide solutions that exceed their expectations.
Responsibilities
As a Customer Support Specialist at blithequark, you will be responsible for:
- Serving customers via phone, fax, mail, and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining client database, and customer profiles
- Maintaining a high inbound call answer rate (75-80 calls a day average)
- Resolving problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems
- Redirecting complex or specialized concerns to the appropriate team for follow-up when applicable
- Investigating and resolving problems related to the shipment of products, returns, credits, and orders
- Communicating company policies and pricing per price and policy guide
- Performing day-to-day responsibilities, including:
+ Answering a high volume of inbound calls on a daily basis (60+) + Assisting with billing questions, pricing, and warranty inquiries + Assisting with order status and tracking inquiries + Assisting with backorder management for sales territory + Assisting with web services + Assisting with case management for sales territory + Assisting with customer account and contact maintenance for sales territory + Handling customer complaints with a sense of urgency and seeing through to a satisfactory resolution + Working cross-functionally to ensure an effortless customer experience
Qualifications
To be successful in this role, you will need:
- Minimum 2 years' B2B Customer Service OR minimum 3 years' B2C Customer Service experience
- Manufacturing experience is a plus
- Must have 2 years SAP experience
- Effective written and verbal communication
- Ability to adapt to a variety of situations
- Strong typing proficiency and computer skills
- Intermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, and PowerPoint as well as web interface
Benefits
As a valued member of the blithequark team, you will enjoy a comprehensive benefits package, including:
- Medical, dental, and vision coverage
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match
- Company-paid life/AD&D insurance
- Additional supplemental life/AD&D coverage available
- Company-paid Short/Long-Term Disability coverage (STD/LTD)
- STD LTD Buy-ups available
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO, floating Diversity Day, and paid holidays
- Paid parental bonding leave
- Employee Assistance Program (24/7 mental health support hotline, 5 company-paid counseling sessions and more)
- Robust Internal Career Growth opportunities
- Tuition reimbursement
- Hearing aid discount for employees and family
- Internal social recognition platform
- D&I focused: D&I council and employee resource groups
- Plan rules/offerings dependent upon group Company/location
Pay Range
The hourly pay range for this role is $20-$26 per hour.
Why Join blithequark?
At blithequark, we offer a dynamic and supportive work environment that fosters growth, learning, and collaboration. Our team is passionate about delivering exceptional service and support to our customers, and we are committed to providing our employees with the tools, resources, and opportunities they need to succeed. If you are a customer-focused professional with a passion for delivering exceptional service, we invite you to join our team and become a part of our mission to revolutionize the hearing care industry.
How to Apply
If you are a motivated and customer-focused professional with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website at [link]. We look forward to hearing from you! Apply for this job