Experienced Licensed Pharmacy Technician & Customer Relations Specialist - Work From Home (Nationwide)
Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you have a strong background in pharmacy technology and a desire to work in a dynamic, patient-centered environment? If so, we invite you to join our team at blithequark as a Licensed Pharmacy Technician & Customer Relations Specialist. This exciting opportunity allows you to work from home in select states, providing a unique blend of flexibility and challenge.
About blithequark
At blithequark, we're dedicated to transforming the healthcare landscape by delivering personalized, convenient, and affordable care to our customers. Our purpose is to bring our heart to every moment of your health, and we're committed to creating a culture that empowers our employees to make a meaningful impact. With a strong focus on innovation, collaboration, and customer satisfaction, we're seeking talented individuals like you to join our team.
Job Summary
As a Licensed Pharmacy Technician & Customer Relations Specialist, you'll play a critical role in supporting our CVS Customer Relations and retail pharmacy stores. Your primary responsibilities will include responding to customer calls, emails, and letters in a manner that reflects our company's purpose and values. You'll serve as a customer advocate, researching, responding, and interpreting company procedures or policies to delight our valuable pharmacy customers. This role requires excellent communication and collaboration skills, as you'll work closely with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner.
Responsibilities
- Respond to customer calls, emails, and letters in a manner that reflects our company's purpose and values - Serve as a customer advocate, researching, responding, and interpreting company procedures or policies - Collaborate with field management, category managers, and other departments to resolve customer concerns - Review and process incoming phone calls, emails, and letters - Respond to customers either on the phone or via written communications - Partner with other departments to resolve customer concerns in a timely and proficient manner - Uphold our goals of delivery through the execution of exceptional customer service
Requirements
- Resident of Arizona, Alaska, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas, or Vermont due to regulatory and licensing compliance - Possess or able to obtain Pharmacy Technician licensure in state of residence prior to start date - 1+ years of experience in a Customer Service environment - Proficient to advanced PC skills required, including MS Windows-based applications - Verifiable High School diploma, GED or equivalent experience
Preferred Qualifications
- Call Center experience with a focus on excellence in service delivery - Bilingual Spanish
Pay and Benefits
- Starting pay rate: $17.00 per hour - Pay range: $17.00 - $31.30 - Comprehensive benefits package, including medical, dental, and vision benefits - 401(k) retirement savings plan and Employee Stock Purchase Plan - Fully-paid term life insurance plan and short-term and long-term disability benefits - Well-being programs, education assistance, free development courses, and discount programs with participating partners - Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
Why Join blithequark?
At blithequark, we're committed to creating a culture that empowers our employees to make a meaningful impact. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area. Join our team and become part of a dynamic, patient-centered environment that's dedicated to transforming the healthcare landscape.
How to Apply
If you're a motivated and customer-focused individual with a passion for pharmacy technology, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits. We're an equal opportunity employer, and we welcome applications from qualified candidates with arrest or conviction records. Apply Now! Apply for this job