Experienced Full Stack Customer Service Representative – Remote Patient Access and Digital Support in Healthcare

Join the blithequark Team: Where Compassion Meets Exceptional Service

At blithequark, we're dedicated to bringing to life a healing ministry through compassionate care and exceptional service. Our mission is clear, and we're looking for unique individuals who share our passion for delivering outstanding patient experiences. As a Customer Service Representative II (Remote), you'll play a vital role in assisting patients with digital support, ensuring they can access our MyChart application with ease.

About blithequark

We're a leading healthcare organization that values careers that match the unique gifts of individuals – careers that make the most of your skills, talents, and heart. Our supportive community is behind you every step of the way, offering opportunities to pioneer new models of care and transform the healthcare experience through advanced technology and innovative procedures.

Job Summary

As a Customer Service Representative II (Remote) at blithequark, you'll work from home, providing digital support to patients and coworkers via telephone or electronic media. Your primary responsibilities will include:

• Assisting patients with registering their MyChart account, resetting passwords, validating caller identification, and troubleshooting basic access issues
• Answering questions related to accessing the MyChart application from patients and coworkers
• Accurately documenting all interactions with detailed information in our enterprise tracking system
• Performing duties and responsibilities in a manner consistent with our mission, values, and Service Standards

Key Responsibilities

Patient Access and Support

• Provide exceptional customer service to patients and coworkers, ensuring a positive experience with our MyChart application
• Troubleshoot basic access issues and resolve problems efficiently
• Validate caller identification and ensure secure access to patient information
• Document all interactions accurately and thoroughly in our enterprise tracking system

Technical Skills

• Familiarity with Epic MyChart application (or similar electronic medical records systems)
• Basic computer skills, including proficiency in Microsoft Office and web-based applications
• Ability to learn and adapt to new technology and systems quickly

Communication and Interpersonal Skills

• Excellent communication and interpersonal skills, with the ability to work effectively with patients, coworkers, and other stakeholders
• Strong problem-solving and analytical skills, with the ability to resolve issues efficiently
• Ability to work in a fast-paced environment, prioritizing multiple tasks and responsibilities

Qualifications

Experience

• Up to a year of customer service experience (1-3 years preferred)
• 1 year of contact center experience preferred

Education

• High School Diploma or equivalent required

Other Requirements

• Understanding of clinical/healthcare settings a plus
• Ability to work in a remote environment, with minimal supervision

What We Offer

Benefits and Perks

• Day-one comprehensive health, vision, and dental coverage
• PTO and employer-matched retirement funds
• Competitive salary and benefits package

Career Growth and Learning

• Opportunities to pioneer new models of care and transform the healthcare experience
• Collaborative and supportive community, with a focus on employee development and growth
• Access to advanced technology and innovative procedures

Why Join blithequark?

At blithequark, we're committed to delivering exceptional patient experiences and making a positive impact on our communities. If you're passionate about healthcare, customer service, and making a difference, we encourage you to apply for this exciting opportunity.

Our Culture

We value compassion, professionalism, and a positive outlook. Our team members are collaborative, proactive, and dedicated to delivering excellent care. If that sounds like you, we want to hear from you!

How to Apply

If you're a motivated and compassionate individual looking for a challenging and rewarding role, please submit your application to join our team at blithequark.

We welcome applications from diverse candidates, including U.S. citizens, permanent residents, and those with existing work authorization. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.