Experienced Part Time Remote Customer Service Specialist - After Hours Support for Healthcare Services at Blithequark

Join the Blithequark Team: Delivering Exceptional Patient Experiences in Healthcare

Blithequark is a leading multi-specialty physician-led organization dedicated to providing access to extraordinary care across various specialties and locations. We're seeking a highly skilled and compassionate Part Time Remote Customer Service Specialist to join our After Hours Team. As a critical member of our team, you will serve as the initial point of contact for patients, healthcare providers, and facilities, ensuring seamless communication and coordination of patient care.

About Blithequark

Blithequark is a renowned healthcare organization with over 600 doctors and advanced practice providers affiliated with top-ranked hospitals in the Midwest region. With a presence in over 145 locations and 25 specialties, we are committed to delivering high-quality patient satisfaction, excellent healthcare, and improving the health and well-being of the communities we serve.

Role Purpose and Responsibilities

As a Part Time Remote Customer Service Specialist, you will be responsible for:

• Navigating electronic health records to obtain and validate historical information, capturing and documenting demographic and financial information, and maintaining patient privacy and security as outlined by HIPAA.
• Managing a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to calls and providing excellent customer service.
• Leveraging critical thinking with speed and accuracy to identify the reason for calls and taking appropriate action based on caller needs and acuity.
• Scheduling patient visits based on complex provider preferences, verifying and updating insurance, and checking insurance eligibility.
• Maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions.
• Communicating directly with providers (physicians) to relay pertinent clinical information during after hours.
• Managing calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time.

Requirements and Qualifications

Minimum Requirements:

• Education: High School Diploma or GED.
• Experience: 2-5 years of recent healthcare or customer service experience.
• Typing Test: Minimum speed of 35 wpm, 90% accuracy.
• Location: Must live within 1 hour of St. Louis, Missouri.

Preferred Qualifications:

• Recent healthcare experience, preferably in a customer-facing role.
• Familiarity with electronic health records and patient communication systems.
• Excellent communication and problem-solving skills.

What We Offer

Benefits and Perks:

• Comprehensive Benefits Package: Medical, dental, vision, life insurance, and legal services available first day of the month after hire date.
• Disability Insurance: Paid for by Blithequark.
• Pension Plan/403(b) Plan: Funded by Blithequark.
• 401(k) Plan: With Blithequark match.
• Available on first day.
• BJC Institute for Learning and Development: Opportunities for growth and development.
• Health Care and Dependent Care Flexible Spending Accounts: Flexible spending options.
• Paid Time Off: Combines vacation, sick days, holidays, and personal time.
• Adoption Assistance: Support for growing families.