Experienced Customer Service Representative – Ski Travel Industry
Are you passionate about delivering exceptional customer experiences and have a flair for the ski travel industry? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join blithequark, a pioneering company disrupting the traditional $80 billion ski travel industry with its innovative self-service platform. As a Customer Service Representative, you will be at the forefront of providing seamless support to clients throughout their ski holiday journey, ensuring their experience is nothing short of magical.
About blithequark
blithequark is revolutionizing the ski travel industry with its cutting-edge technology, empowering customers to plan, compare, book, and fully customize their ski vacations in just a few clicks. Our unique dynamic package technology provides real-time prices and availability for millions of ski trip combinations, setting a new standard for customer convenience and flexibility. As a valued member of our team, you will be part of a dynamic and passionate group dedicated to creating unforgettable winter experiences for our clients.
Key Responsibilities
As a Customer Service Representative at blithequark, you will be responsible for:
- Taking ownership of clients' onboarding, professional services, and consulting to ensure a unique customer experience
- Serving as the main point of contact for our customers throughout their journey at blithequark
- Providing pre-booking advice on where and how to book a ski trip
- Offering post-booking support according to customers' needs
- Supporting customers during their trip to give them a great customer experience
- Representing the voice of the customer and influencing product development roadmap
- Liaising between blithequark customers and blithequark suppliers for requests, complaints, and updates
- Working independently while receiving support from a broader team
Key Requirements
To succeed in this role, you will need:
- 3+ years of experience in customer service (must)
- 2+ years of experience in Travel Tech B2C (must)
- Experience working with support and CRM systems, preferably Hubspot, Front, Zendesk, and Intercom (advantage)
- Preferably In-Resort team experience (advantage)
- Excellent written and verbal communication skills
- Strong technical skills and self-learning ability to understand multi-platform systems
- Ski experience (advantage)
Benefits & Perks
As a valued member of our team, you will enjoy:
- Competitive compensation
- Remote position with a rotating shift work schedule, including weekends and evenings
- Workspace stipend
Career Growth Opportunities & Learning Benefits
At blithequark, we believe in investing in our team members' growth and development. As a Customer Service Representative, you will have opportunities to:
- Develop your skills and expertise in customer service, travel tech, and CRM systems
- Work with a dynamic team of passionate professionals who are dedicated to creating magical winter experiences for our clients
- Influence product development roadmap and contribute to the growth and success of blithequark
Work Environment & Company Culture
blithequark is a remote-friendly company that values flexibility, autonomy, and work-life balance. Our team is passionate about delivering exceptional customer experiences and is committed to creating a positive and inclusive work environment. As a Customer Service Representative, you will be part of a dynamic and supportive team that is dedicated to making a difference in the ski travel industry.
Compensation & Benefits
The salary range for this role is $40,000-$45,000 DOE. We also offer a comprehensive benefits package, including medical and dental coverage, as well as opportunities for professional development and growth.
How to Apply
If you are a customer service professional with a passion for the ski travel industry, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications and experience.
About blithequark
blithequark is a pioneering company that is disrupting the traditional $80 billion ski travel industry with its innovative self-service platform. Our unique dynamic package technology empowers customers to plan, compare, book, and fully customize their ski vacations in just a few clicks.
Equal Opportunity Employer
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
Apply Now
Don't miss this opportunity to join a dynamic and passionate team that is dedicated to creating magical winter experiences for our clients. Apply now to become a Customer Service Representative at blithequark and start your journey towards a rewarding and challenging career in the ski travel industry. Apply for this job