Experienced Remote Customer Service Representative – Insurance Policy Support

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join blithequark's dynamic team as a Remote Customer Service Representative. In this role, you will be the face of our company, providing top-notch support to policyholders and third parties while working from the comfort of your own home.

About blithequark

blithequark is a leading provider of innovative solutions in the insurance industry. Our mission is to empower individuals and businesses to navigate the complexities of insurance with confidence. We believe that exceptional customer service is the key to building lasting relationships and driving business success. As a Remote Customer Service Representative, you will be an integral part of our team, working closely with policyholders, providers, and internal stakeholders to resolve inquiries and issues promptly and professionally.

Primary Responsibilities

As a Remote Customer Service Representative, your primary responsibilities will include:

• Handling high-volume inbound calls from policyholders, providers, and third parties, with an average of 70-120 calls per day
• Providing exceptional service by ensuring all inquiries and issues are handled promptly and professionally through the use of multiple systems
• Reviewing and maintaining new and revised procedures regarding policy information
• Ensuring customer needs are met on every interaction, including phone, email, and written correspondence
• Maintaining department standards for the number of calls, average handle time, and time management

Requirements

To succeed in this role, you will need:

• 1+ years of work experience in a high-volume contact center environment, with a strong background in customer service
• 18 years of age or older
• High School Diploma or equivalent
• Strong remote experience (although not required)
• Reliable internet connection with a minimum upload and download speed of 20 Mbps, using a hard-wired connection
• A smartphone to access VPN
• Insurance industry experience is a plus, but not a requirement
• A quiet and professional workspace
• Basic computer knowledge and skills
• Excellent oral and written communication skills
• Minimum typing requirement of 30 wpm
• Proficient use of the computer, keyboard functions, and Microsoft Office
• Ability to multi-task and work under pressure
• Excellent organization and time management skills

Training and Onboarding

As a new member of our team, you will undergo a comprehensive 2-3 week training program, Monday-Friday, 8am-4:30pm CST. During this time, you will learn about our systems, policies, and procedures, as well as develop the skills and knowledge necessary to excel in this role.

Schedule and Availability

We require candidates to have open availability Monday-Friday between 7:30 am and 6:30 pm CST. After training, you will be assigned to a 40-hour workweek, with a Monday-Friday schedule. No weekend shifts are required, unless overtime is presented on the weekend.

Equipment and Resources

As a Remote Customer Service Representative, you will need a smartphone to access VPN. All other equipment will be provided by blithequark.

Why Join blithequark?

At blithequark, we are committed to creating a positive and inclusive work environment that supports the growth and development of our employees.

We offer

• A competitive salary and benefits package
• Opportunities for career growth and advancement
• A dynamic and supportive team environment
• Flexible work arrangements, including remote work options
• Professional development and training opportunities
• A commitment to equal employment opportunity and diversity, equity, and inclusion

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark.

Equal Employment Opportunity

blithequark is an equal opportunity employer, committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other characteristic protected by federal or state law.

About blithequark

blithequark is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. We believe that job seekers are more than a resume; they are unique individuals working to achieve their career dreams, and companies aren't clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that's been our guiding purpose, inspiring us to always be at our best, so we can be there for you. Apply for this job