Experienced Remote Contact Center Chat Representative – Digital Customer Service and Sales Expert

Are you a customer service enthusiast with a passion for delivering exceptional experiences through digital channels? Do you thrive in a fast-paced sales environment where no two interactions are the same? If so, we invite you to join the team at blithequark as a Remote Contact Center Chat Representative. As a key member of our digital customer service team, you will play a vital role in providing top-notch support to our members through various channels, including chat, messaging, email, and phone.

About blithequark

At blithequark, we are a leading financial institution dedicated to serving the needs of our members and communities. Since 1956, we have been providing financial services to individuals and their families throughout the state of Louisiana. With a strong commitment to our core values and a passion for innovation, we have grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor.' We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets.

A Day in the Life of a Remote Contact Center Chat Representative

As a Remote Contact Center Chat Representative, you will be responsible for:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of blithequark's products and services.

Key Skills and Qualifications

To succeed in this role, you will need:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
• Ability to work in a sales environment and meet sales targets.
• Strong analytical and critical thinking skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Work Environment and Culture

As a Remote Contact Center Chat Representative, you will have the flexibility to work from home and enjoy a range of benefits, including:

• A dedicated workspace with a secure and strong internet connection.
• A quiet and distraction-free environment.
• Opportunities for career growth and professional development.
• A collaborative and supportive team environment.
• A comprehensive benefits package, including medical, dental, and vision insurance, health savings account, employer-paid group life insurance, and more.

Compensation and Benefits

We offer a competitive hourly rate, with a minimum hiring rate of $17.00 and a maximum hiring rate of $20.80. Our full-time employees also enjoy a range of benefits, including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

Why Join blithequark?

At blithequark, we are committed to creating a safe and inclusive work environment where our employees can thrive. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for the Remote Contact Center Chat Representative position at blithequark. Join our team and be part of a dynamic and growing organization that is dedicated to making a positive impact in the lives of our members and communities.

How to Apply

To apply for this exciting opportunity, please visit our website and submit your application through our online portal. We look forward to reviewing your application and welcoming you to the blithequark team! Apply Job! Apply for this job