Part-time Customer Support Representative – Chat Specialist at blithequark
Are you a customer service enthusiast with a passion for technology and a knack for turning conversations into leads? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we invite you to join our dynamic team at blithequark as a Part-time Customer Support Representative – Chat Specialist!
About blithequark
blithequark is a leading provider of innovative solutions for the automotive industry, and we're on a mission to revolutionize the way dealerships connect with their customers. Our team is comprised of passionate individuals who share a common goal: to deliver exceptional customer experiences that drive revenue growth for our clients. As a Part-time Customer Support Representative – Chat Specialist, you'll play a critical role in helping us achieve this goal.
Responsibilities
As a Part-time Customer Support Representative – Chat Specialist, you'll be responsible for engaging with customers via online chat, providing accurate information about our products and services, and helping to schedule appointments. Your goal will be to turn conversations into leads that drive revenue growth for our clients. Key responsibilities include:
- Managing a wide variety of customer inquiries via online chat
- Providing accurate information about the products and services via online chat
- Narrowing down on appointment information to schedule appointments
- Capturing customer contact information for lead generation and client review
- Summarizing interactions based on customer needs for client review
- Developing and maintaining a knowledge base of the evolving products and services
Qualifications
To succeed in this role, you'll need to possess a combination of skills and qualities, including:
- Previous experience in retail customer service or the automotive industry (preferred but not necessary)
- Intermediate internet and window-based computer skills
- Strong ability to multitask (gaming experience is a plus!)
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
Requirements
In addition to the qualifications listed above, you'll need to meet the following requirements:
- Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
- Must be able to work 4-hour time blocks daily
- Able to attend 5 weeks of training Monday – Friday from 4PM – 8PM
- Flexible scheduling after completion of training
- Must be able to work a minimum of 16+ hours per week
- Must be able to type at least 35 WPM (40 and above is preferred)
- Positive and professional demeanor
Benefits
As a Part-time Customer Support Representative – Chat Specialist at blithequark, you'll enjoy a range of benefits, including:
- Great training programs to help you develop your skills and knowledge
- Facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center
- Opportunities to participate in sports and social leagues after work
- Volunteering initiatives through our Associate Foundation
- A non-smoking environment that promotes a healthy lifestyle
- Equal opportunities for advancement and career growth
Why Join blithequark?
At blithequark, we're passionate about delivering exceptional customer experiences that drive revenue growth for our clients. We're a dynamic and fast-paced organization that's always looking for talented individuals who share our vision. As a Part-time Customer Support Representative – Chat Specialist, you'll have the opportunity to work with a talented team, develop your skills and knowledge, and make a real impact on our business.
How to Apply
If you're a motivated and customer-focused individual who is passionate about technology and the automotive industry, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunities Employer
blithequark is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. Apply for this job