Director of Operations Process - Strategic Leader in Customer Experience Operations at blithequark

Transform Customer Experience through Operational Excellence at blithequark

At blithequark, we're on a mission to revolutionize the customer experience through operational excellence. As a Director of Operations Process, you will play a pivotal role in shaping the day-to-day store processes, driving strategic projects, and fostering a culture of continuous improvement. If you're a strategic thinker with a passion for operations and customer experience, we invite you to join our dynamic team and make a meaningful impact.

About the Role

The Director of Operations Process is a senior leadership role responsible for managing the operational aspects of our customer experience strategy. This position will partner with cross-functional teams across blithequark to ensure that operational areas are considered in project plans, and that strategic projects are deployed effectively. As a subject matter expert in operations, you will provide guidance and support to various stakeholders, including Operations Managers, Analysts, and other business leaders.

Key Responsibilities

• Partner with stakeholders across blithequark to ensure operational areas are considered in project plans and strategic initiatives.
• Coordinate the responsibilities of Operations Managers and Analysts, providing guidance and support to ensure successful project outcomes.
• Collaborate with the Operations Strategy Team to develop, staff, pilot, and implement process improvements within the stores.
• Oversee the overall project workflow and rollout schedule, ensuring timely and effective implementation.
• Measure the impact of changes and new projects on operational areas, identifying opportunities for improvement.
• Stay up-to-date on operational best practices and emerging trends, applying this knowledge to drive continuous process improvement.
• Work with Field Implementation Managers to establish project metrics and tollgates, ensuring that projects are delivered on time and within budget.
• Apply strategic thinking and process design expertise to drive successful improvements in operational areas, focusing on quick implementation and return on investment.
• Evaluate multiple project requests, aggregating data and ensuring that project needs are met.
• Lead and develop a team of professionals, providing coaching, mentoring, and guidance to support their growth and success.

Essential Qualifications

To succeed in this role, you will need:

• A bachelor's degree in a related field, with an MBA or equivalent preferred.
• A minimum of 8 years of work experience, with 4 years of management experience at blithequark or a similar organization preferred.
• Proven financial analysis and business acumen, with a strong understanding of operations and customer experience.
• Excellent communication and interpersonal skills, with the ability to influence others and leverage partnerships to benefit project objectives.
• Strong analytical and problem-solving skills, with a track record of driving successful process improvements.
• Leadership and management skills, with experience in developing and motivating high-performing teams.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working in a retail or customer experience environment.
• Knowledge of process improvement methodologies, such as Lean or Six Sigma.
• Experience with project management tools and techniques.

What We Offer

At blithequark, we're committed to creating a work environment that is engaging, challenging, and rewarding. As a Director of Operations Process, you can expect:

• A competitive compensation package, with opportunities for bonus and incentives.
• A comprehensive benefits program, including health, dental, and vision insurance.
• Opportunities for career growth and professional development, including training and mentorship programs.
• A dynamic and collaborative work environment, with a team of experienced professionals who are passionate about customer experience and operational excellence.
• The flexibility to work remotely, with the ability to travel up to 10% of the time.

Our Culture

At blithequark, we're committed to creating a culture that is inclusive, innovative, and customer-focused. We value diversity and encourage collaboration and teamwork. Our work environment is fast-paced and dynamic, with a focus on continuous improvement and learning.

Why Join blithequark?

If you're a strategic thinker with a passion for operations and customer experience, we invite you to join our team at blithequark. As a Director of Operations Process, you will have the opportunity to make a meaningful impact on our customer experience strategy, driving operational excellence and shaping the future of our organization. With a comprehensive benefits program, opportunities for career growth, and a dynamic work environment, we offer a compelling proposition for professionals looking to take their careers to the next level.

If you're ready to join a team that is passionate about customer experience and operational excellence, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.