Experienced Live Chat Specialist - Collections: Revolutionize the Home Improvement Industry with blithequark
Are you a highly motivated and results-driven professional with a passion for making a positive impact on the planet? Do you thrive in a collaborative work culture and value a rewarding career? If so, we invite you to join blithequark, a mission-driven company that's revolutionizing the home improvement industry with innovative financing solutions.
About blithequark
At blithequark, we're dedicated to providing friendly financing options for those who dream of living a more sustainable lifestyle. Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that's simple, fast, and frictionless. We're creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners who want to convert their outdated houses into modern, smart, energy-efficient homes.
Join Our World-Positive Initiative
As part of our world-positive initiative, we're also the official sponsor of GivePower – a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world. If you share our passion for making a meaningful impact on our planet, and helping mission-driven businesses and consumers achieve a more sustainable future, join us.
Perks and Culture
At blithequark, we offer a competitive compensation package, comprehensive benefits, and a collaborative work culture that values your growth and well-being. Some of our perks include:
- Competitive pay: $16-18/hour DOE with bonus opportunity
- Comprehensive benefits package
- Flexible schedule
- Work from home
- On-the-job training
- Paid time off
- Referral program
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Job Summary
We're seeking an experienced Live Chat Specialist - Collections to join our team. As a Live Chat Specialist, you'll be responsible for responding to borrowers via different digital communication channels with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency. This role will also maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
Essential Job Duties & Responsibilities
* Communicate with delinquent borrowers via different digital communication channels
- Find solutions to help bring borrower's loans to a current status
- Process payments for borrowers with past due payments
- Maintain daily, weekly, and monthly collection and metric goals
- Collaborate with cross-functional teams to resolve complex issues
- Stay up-to-date with industry trends and best practices in collections and customer service
Required Skills, Knowledge & Abilities
* 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools
- Excellent written communication skills
- Prior experience with financial products preferred
- Proficiency with Microsoft Office applications
- Self-motivated and extremely goal-oriented
- Team Player
- Professional demeanor
- Bilingual Spanish/English required
Preferred Qualifications
* Experience with live chat software and customer relationship management (CRM) systems
- Knowledge of financial regulations and compliance
- Experience working in a remote or virtual environment
What We Offer
* Competitive compensation package
- Comprehensive benefits package
- Flexible schedule
- Work from home
- On-the-job training
- Paid time off
- Referral program
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
How to Apply
If you're an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, we want to work with you! Apply today by clicking the link below. Apply Job!
Application Question(s)
* The shift currently available is Monday through Friday from 9:30am to 6pm PST. Are you available for that shift schedule?
- The salary range available is $16 - $18 per hour with an opportunity to bonus monthly. Does this meet your compensation requirements?
Experience
* Live chat: 1 year (Required)
- Collections: 1 year (Preferred)
Work Location
* Remote We're excited to hear from you and learn more about your qualifications. Don't miss this opportunity to join a mission-driven company that's making a positive impact on the planet. Apply today! Apply for this job