Experienced Virtual Customer Service Associate II (Retirement Plans) – US Anywhere

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two interactions are the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Virtual Customer Service Associate II (Retirement Plans). As a key member of our customer service team, you will play a vital role in providing world-class service to our financial customers, helping them achieve their financial goals through consultative conversations.

About blithequark

At blithequark, we believe that our clients and customers are the most important aspect of our business. We strive to be the best in the financial services industry, and our team members are the driving force behind this mission. With a diverse range of backgrounds and experiences, our associates are passionate about delivering exceptional service and making a positive impact on our customers' lives.

What You Will Be Doing

As a Virtual Customer Service Associate II (Retirement Plans), you will be responsible for:

• Connecting people with solutions that help them reach their financial goals through consultative conversations via the phone
• Taking ownership of customer requests by navigating through the nuances of their situations
• Actively listening to understand the underlying needs of a customer's request
• Understanding the suite of products and services available across multiple channels (digital, face-to-face, high net worth, etc.) and positioning appropriate solutions based on the customer's need

Class Start Date and Training Schedule

The class start date is November 4th, 2024. Training will take place from 9am-6pm EST, and you will be required to be flexible to work the assigned shift based on business needs. For those who are local to our Jacksonville, Florida office site, this is a hybrid role, and you will be required to work on-site during your scheduled shift.

What You Bring

To be successful in this role, you will need to bring:

• A college degree (preferred) or a High School Diploma or GED
• Customer service experience
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving skills and ability to exercise scrutiny when confronted with conflicting information

Added Bonus

If you have:

• Spanish bilingual skills (a plus)
• The ability to tenaciously solve problems with tact, efficiency, and follow-through to identify opportunities to improve operational processes and procedures
• The desire to explore a broad array of opportunities across our organization, which you can explore after fulfilling the tenure requirements of your role

What We Offer You

As a member of our team, you can expect:

• Exceptional benefits, including ample development resources to help advance your skills
• Opportunities to face the biggest challenges in financial services and technology
• The time to give back to local charities in your community
• A collegial environment where collaboration, flexibility, and respect are top of mind
• Competitive compensation, with a pay range of $15.40 - $27.45 per hour, and benefits that support your family and your future

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with exciting career opportunities and competitive compensation. We offer a range of training programs, mentorship opportunities, and career development resources to help you grow and succeed in your role. Our diverse and inclusive work environment encourages collaboration, creativity, and innovation, and we are proud to be an equal opportunity employer.

Work Environment and Company Culture

Our office is located in Jacksonville, Florida, and we offer a hybrid work arrangement for those who are local to our office site. Our team is passionate about delivering exceptional service and making a positive impact on our customers' lives. We value diversity, equity, and inclusion, and we are committed to creating a workplace culture that is welcoming and inclusive for all employees.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Salary: $15.40 - $27.45 per hour
• Benefits: health, dental, and vision insurance, 401(k) matching, and paid time off
• Development resources: training programs, mentorship opportunities, and career development resources
• Perks: flexible work arrangements, on-site fitness center, and employee discounts

How to Apply

If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that is welcoming and inclusive for all employees. Apply for this job