Experienced Licensed Pharmacy Technician & Customer Relations Specialist – Work From Home (Nationwide)

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you have a strong background in pharmacy technology and a desire to work in a dynamic, patient-centric environment? If so, we invite you to join our team at blithequark as a Licensed Pharmacy Technician & Customer Relations Specialist, working from the comfort of your own home. At blithequark, we're dedicated to revolutionizing the healthcare industry by providing personalized, convenient, and affordable solutions to our customers. Our purpose is simple: to bring our heart to every moment of your health. We believe that every interaction, no matter how small, has the power to make a lasting impact on our customers' lives. As a Licensed Pharmacy Technician & Customer Relations Specialist, you'll play a vital role in upholding this purpose by delivering exceptional customer service and resolving complex issues with empathy and expertise.

About blithequark

blithequark is a leading healthcare company that's committed to transforming the way we deliver care. With a rich history of innovation and a passion for putting our customers at the forefront of everything we do, we're proud to be a top workplace in the area. Our employees are the heart and soul of our organization, and we're dedicated to creating a culture that's inclusive, supportive, and empowering.

Responsibilities

As a Licensed Pharmacy Technician & Customer Relations Specialist, you'll be responsible for providing exceptional customer service to our pharmacy customers through inbound calls, emails, and written communications. Your primary goal will be to resolve customer concerns in a timely and proficient manner, upholding our company's purpose and values. Some of your key responsibilities will include:

• Responding to customer calls and emails in a manner that reflects our company's purpose and values
• Researching and resolving complex customer issues with empathy and expertise
• Collaborating with field management, category managers, and other departments to resolve customer concerns
• Reviewing and processing incoming phone calls, emails, and letters
• Providing accurate and timely information to customers regarding company procedures and policies
• Partnering with other departments to resolve customer issues and improve overall customer satisfaction

Requirements

To be successful in this role, you'll need to possess the following qualifications:

• Resident of Arizona, Alaska, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas, or Vermont due to regulatory and licensing compliance
• Possess or able to obtain Pharmacy Technician licensure in state of residence prior to start date
• 1+ years of experience in a Customer Service environment
• Proficient to advanced PC skills, including MS Windows-based applications
• Excellent communication and collaboration skills
• Ability to work in a fast-paced, dynamic environment

Preferred Qualifications

While not required, we're looking for candidates with the following preferred qualifications:

• Call Center experience with a focus on excellence in service delivery
• Bilingual Spanish
• Experience working in a pharmacy or healthcare setting

Education

A verifiable High School diploma, GED, or equivalent experience is required.

Pay Range

The typical pay range for this role is $17.00 - $31.30 per hour, depending on experience, education, and other relevant factors.

Benefits

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year

Work Environment

As a remote worker, you'll have the flexibility to work from the comfort of your own home. Our virtual training program will ensure that you're equipped with the skills and knowledge you need to succeed in this role.

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of opportunities for professional development, including:

• On-the-job training and mentorship
• Education assistance
• Free development courses
• Career advancement opportunities

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits, and to submit your application. Apply Now! Apply for this job