Email/Chat/Phone Specialist (Nights and Weekends) at blithequark
Are you a customer service enthusiast with a passion for live events? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join the dynamic team at blithequark as an Email/Chat/Phone Specialist (Nights and Weekends). As a key member of our customer experience team, you will play a vital role in delivering exceptional service to our customers, ensuring their memorable experiences with blithequark.
About blithequark
blithequark is a leading ticket marketplace that connects fans with the best seats to live events. Our mission is to create unforgettable experiences for our customers, from the moment they purchase their tickets to the moment they enter the gates. We pride ourselves on our commitment to customer satisfaction, and our team is dedicated to making every interaction a positive one.
Your Role in Our Success
As an Email/Chat/Phone Specialist (Nights and Weekends), you will be the face of blithequark, providing proactive, friendly, and high-quality service to our customers. Your responsibilities will include:
- Handling customer contacts, promptly and professionally, via phone, email, and live chat
- Answering questions about purchases, orders, inventory, and upcoming events
- Supporting customers proactively via phone, email, and live chat
- Utilizing internal and external technology to manage order fulfillment
- Being a team player and contributing to our culture and growth
- Creating memorable experiences with customers who share our love for live events
Your Journey with Us
We believe in investing in our team members and providing opportunities for growth and development. Here's a breakdown of your role expectations as a Call Center Associate in the first 30, 90, and 180 days:
- 30 days in: Complete new hire orientation, gaining the resources you need to be successful. Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. Acclimate to team and company norms, business objectives, and blithequark values. Gain access to and familiarize yourself with our accounts and internal systems. Shadow teammates and document what you have learned from observing and listening to their emails and calls.
- 90 days in: Perform core responsibilities comfortably on your own. Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives. Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. Understand service level expectations, KPIs, and other metrics to watch for.
- 180 days in: Apply methods to execute individual tasks that positively impact the team. Play an active role in continued learnings to advance skill sets necessary for team goals. Handle front-line customer escalations and follow-ups. Feel empowered to participate in extracurricular projects that will contribute to the success of the organization.
What We're Looking For
* 1-2 years of customer service experience via phone, email, and live chat
- Team player mentality and drive to contribute to culture and growth
- Sense of curiosity to ask questions and keenness to improve upon work
- Passion for live events (sports, concerts, or theatre)
- Flexible schedule to work evenings, weekends, and holidays
- Excellent verbal and written communication skills
- Experience with Zendesk or similar help desk software
Our Benefits Package
* $40,000 base salary with bi-annual bonuses and equity
- Training is fully paid
- Competitive compensation; bonus incentives and equity for all employees
- FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching
- Monthly credits and discounts for attending live events
- Hybrid working model
- Variety of additional workplace perks
Schedule
* 1:30pm-10:00pm Thursday/Friday off
- 1:30pm-10:00pm Monday/Tuesday off
- Hybrid schedule with 3 days in office and 2 days remote
How to Apply
If you're passionate about delivering exceptional customer service and creating memorable experiences for our customers, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job